Raghav Dubey Highly motivated and results-oriented professional with extensive

Consultant - Retention and Support

Adobe

Feb 2026 - Current (5 months)

Managed inbound sales and customer support interactions across Creative Cloud and Document Cloud solutions. Applied consultative selling, cross-selling, and up-selling techniques to drive subscription revenue growth. Identified at-risk customers and implemented retention strategies to reduce churn and increase customer lifetime value. Used CRM tools to manage pipeline, identify customer profiles, and maintain accurate performance forecasts. Conducted product demonstrations and explained billing plans, subscriptions, and account configurations. Resolved account, activation, and order-related issues while collaborating with technical support teams. Analyzed metrics such as conversion rate, ARR, CSAT, and handle time to optimize performance.

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Senior Associate - Operation (Account Strategist - Google Ads)

WNSGoogle

Aug 2024 - Jan 2026 (1 year 6 months)

Managing and optimizing Google Ads campaigns to meet client objectives, including ROI and lead generation. Conducting in-depth performance analysis and providing strategic recommendations to enhance ad targeting and bidding strategies. Collaborating closely with clients to understand business goals, develop tailored advertising solutions, and ensure successful campaign execution.

Process Associate (Life Insurance, Claims)

Genpact

Mar 2023 - Dec 2023 (10 months)

Processed transactions according to standard operating procedures, ensuring adherence to SLAs. Prepare customer service reports by collecting and analyzing customer information. Upsells customers with information about other products and services when appropriate. Utilized Excel for daily tasks, demonstrating strong data management skills.

Team Member (CMA, Check Payee)

Bank of America

Dec 2021 - Jan 2023 (1 year 2 months)

Conducted thorough auditing of cheques to ensure accuracy. Managed and updated Excel sheets for account tracking. Communicated financial statements to Chartered Accountants and Certified Financial Analysts.

Raghav Dubey

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