Rafhael Rodrigues da Silva
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International Remote Technical Support Assistant da empresa HeyMilo AI
Brazil
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International Remote Technical Support AssistantHeyMilo AIJun 2026 - Current (5 months)Serving as a key point of contact for international users, providing high-quality technical assistance and ensuring a seamless experience across diverse global markets. Focused on proactive troubleshooting, clear communication, and empowering users to maximize their use of the Heymilo platform.- Social project and recruitment assistant for AyrenAyrenMay 2026 - Current (6 months)I provide recruitment and assistant services for Ayren, a UK-founded NGO and social project dedicated to changing the lives of people dealing with loneliness. My role focuses on supporting their mission by managing administrative tasks and streamlining talent acquisition to help the organization grow and make a lasting impact.
- Human Resources Manager – Latin AmericaLUSAUTO INCJan 2024 - Current (2 years 10 months)I currently work part time at Lusauto, a multinational auto parts exporting company, as Human Resources Manager. In this role, I am responsible for recruiting and hiring sales representatives across Latin America. I conduct the entire recruitment and selection process in Portuguese, English, and Spanish, ensuring effective communication with candidates from different countries. My responsibilities include screening resumes, conducting interviews, managing onboarding processes, and coordinating benefits. This position has allowed me to strengthen my leadership skills, develop multicultural HR strategies, and contribute to the company’s growth through efficient talent acquisition
- Language Teacher, Translator, Interpreter and Sales SpecialistSuperprofJan 2019 - Current (7 years 10 months)On Superprof, I offer classes in Portuguese, English, and Spanish, supporting students in academic, professional, and personal goals. Alongside teaching and interpretation services, I actively sold lesson packages and made sales recommendations to students, encouraging them to invest in structured learning paths. This experience allowed me to combine educational expertise with sales skills, promoting both effective learning and business growth
- Intern in Executive and Secretarial AssistanceGEMay 2023 - May 2024 (1 year 1 month)I worked as an intern in Executive and Secretarial Assistance, where I supported administrative and organizational tasks. My responsibilities included managing documents, preparing reports, scheduling meetings, and coordinating internal communication. In addition, I provided direct support to biomedical engineers responsible for hospital equipment, organizing their agendas, scheduling visits to hospitals, and planning inspections. I was also responsible for the strategic planning of the engineers’ schedules, ensuring efficiency and proper coordination of all activities. This internship allowed me to develop strong skills in office management, professional communication, and strategic organization, while gaining valuable experience in the he
- Language Teacher, Translator, Interpreter and Sales SpecialistPreplyJan 2019 - Mar 2026 (7 years 3 months)On Preply, I work as a teacher of Portuguese, English, and Spanish, offering personalized lessons to students worldwide. In addition to teaching and providing translation and interpretation services, I also promoted and sold lesson packages to students, helping them commit to long-term learning plans. I made sales recommendations based on each student’s goals, combining teaching with commercial strategies to strengthen engagement and retention
- Language Teacher, Translator, Interpreter and Sales SpecialistItalkiJan 2019 - Jan 2025 (6 years 1 month)On Italki, I teach Portuguese, English, and Spanish to learners from diverse cultural backgrounds. My role includes creating engaging lessons, offering translation and interpretation services, and managing the commercial aspect of my work. I sold customized lesson packages to students and provided sales recommendations, ensuring that each learner had access to flexible and effective study plans tailored to their needs.
- Human Resources AssistentFoundeverJan 2017 - Jan 2018 (1 year 1 month)I worked as a Young Apprentice at Sitel, a telemarketing company, in the Human Resources Department. My responsibilities included checking and organizing documents, assisting in the integration processes of new employees, and supporting the management of benefits. I performed tasks both in Portuguese and English, which allowed me to develop bilingual communication skills and gain experience in administrative routines. This role provided me with valuable knowledge in HR practices, teamwork, and organizational processes, preparing me for future professional challenges.
Education
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- FBrazilian Sign Language, Brazilian Sign LanguageFacuminasJan 2026 - Current (10 months)I am currently pursuing my Postgraduate Studies in Brazilian Sign Language (Libras) at Facuminas University. This program has been enriching my academic and professional journey by deepening my knowledge of communication, inclusion, and accessibility. Through the course, I am developing skills to teach and interact using Libras, understanding its linguistic structure, and applying methodologies that promote inclusive education. This postgraduate study is preparing me to contribute to the integration of deaf communities, fostering respect for diversity and strengthening the role of sign language in educational and social contexts
- Pedagogical Complementation in Teaching Degree in Portuguese and English, PedagogyUNICIVE Centro Universitário Cidade VerdeJan 2025 - Dec 2025 (1 year)I completed my Pedagogical Complementation in Teaching Degree in Portuguese and English at UNICV University in Minas Gerais. This program provided me with solid training in language teaching methodologies, classroom management, and educational practices. I developed skills to plan lessons, design didactic materials, and apply strategies that promote effective learning in both Portuguese and English. The course also emphasized the importance of cultural awareness, communication, and the role of the teacher in fostering critical thinking and student engagement. This academic experience prepared me to work as a language teacher with competence, creativity, and dedication
- Tourism Guiding, Tourism GuidingETEC Escola Técnica Estadual de São PauloJan 2024 - Dec 2024 (1 year)I completed the Technical Course in Tourism Guiding at ETEC, where I had the opportunity to learn both theoretical and practical aspects of the tourism industry. During the course, I developed skills in itinerary planning, customer service, cultural interpretation, and trip organization. I also studied tourism legislation, communication techniques, and the importance of hospitality in creating positive experiences for visitors. This training prepared me to work in different areas such as travel agencies, tourism companies, and as an independent guide, always valuing cultural heritage and promoting sustainable tourism
- Bachelor’s Degree in Executive Secretariat, Executive SecretariatFatec CarapicuibaJan 2022 - Dec 2024 (3 years)I completed my Bachelor’s Degree in Executive Secretariat at FATEC Carapicuíba, São Paulo. Throughout the program, I acquired solid knowledge in administrative practices, organizational communication, and office management. The course provided training in areas such as corporate correspondence, event organization, document management, and the use of technological tools to support executive activities. I also developed skills in interpersonal communication, problem-solving, and strategic support for decision-making processes. This academic background prepared me to work effectively in executive assistance, contributing to organizational efficiency and professional excellence.