Rafael Vicho

A

Customer Service Representative

Afni Philippines

Oct 2025 - Current (9 months)

Currently assigned to a US telecommunications account. Handles postpaid mobile wireless accounts.

Bridal Jewelry Consultant: Customer Service and Sales

CustomMade

Jul 2021 - Apr 2025 (3 years 10 months)

Took a leadership role for a year and four months, in which was tasked to handle escalated and high-value projects and help other consultants in their projects. Handled and closed more than 700+ projects plus assisted other consultants' projects. Worked as a freelancer who assisted clients through non-voice customer support in creating the initial design plans and 3D designs for their custom-made jewelry pieces.

Online English Tutor

Engoo

Aug 2016 - May 2022 (5 years 10 months)

Rated around 4.7-4.9 out of 5 stars by the students. Specialized in teaching English for kids. Tutored numerous students of various ages and nationalities in learning English.

E

Collections Associate 1

Encore Receivable Management, Inc. (A Convergys Company)

Jan 2015 - Sep 2015 (9 months)

Became part of a pioneer collections account for a US mobile cellular service in Alabang site.

C

Customer Sales Representative

Convergys Philippines, Inc. (former Stream Global Services)

Nov 2013 - Jan 2015 (1 year 3 months)

Part of the top performing sales team for December 2014. Assigned to an inbound sales account for more than a year, closing new account, line, and upgrade sales for the US mobile customers.

International Service Representative 1

Teletech Philippines

Dec 2011 - Dec 2012 (1 year 1 month)

Assigned to assist Australia-based small business customers. Handled mostly internet activation and billing inquiries.

Customer Service Representative

Acquire Asia Pacific

Jul 2011 - Aug 2011 (2 months)

Assigned to assist Australian and New Zealander prepaid mobile customers. Handled mostly reloading of prepaid mobile cards.

Customer Service Representative

Teleperformance Philippines

Aug 2010 - Jun 2011 (11 months)

Assigned to assist US-based mobile customers. Handled mostly billing and payment concerns.

L

Caller

Leading Edge, Inc.

May 2009 - Jun 2010 (1 year 2 months)

Conducted information verification for credit card applications. Gathered data from target market for credit card pre-qualifications.

M

Relationship Executive

MIROF RESOURCES, INC.

Oct 2008 - Dec 2008 (3 months)

Assigned to a credit card campaign targeted to upper class market. Marketed credit cards through telemarketing and face-to-face sales.

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