Rafael Ventura

Rafael Ventura

About

Detail

Olintepeque, Quetzaltenango Department, Guatemala

Contact Rafael regarding: 
work
Full-time jobs
Starting at USD900/month

Timeline


work
Job
school
Education

Résumé


Jobs verified_user 0% verified
  • Krea
    Entrepreneurship
    Krea
    Jan 2025 - Current (1 year 9 months)
    • Full business management, including product development, corporate image, cost structure, and operations.
    • Hiring and supervision of temporary staff during high-demand seasons.
    • Development and execution of digital marketing content on TikTok, including management of paid advertising campaigns on Facebook and Instagram through Meta Business Suite.
    • Analysis and optimization of advertising campaigns using metrics such as CTR and ROAS.
    • Development of a B2B and B2C client portfolio through advertising campaigns and cold sales.
  • A
    Customer Service and Sales Representative (Bilingual)
    ALORICA LATAM
    Jan 2024 - Jan 2025 (1 year 1 month)
    • Bilingual support (English–Spanish) handling 25 to 50 calls daily, managing inquiries, sales, and retention.
    • Application of telemarketing and upselling techniques.
    • Consistent achievement of quality and customer satisfaction (CSAT) metrics.
    • Objection handling and closing of additional sales in a high-volume call environment.
  • E
    Entrepreneurship
    El zapatazo
    Jan 2023 - Jan 2024 (1 year 1 month)
    • Inventory management.
    • Management of purchases, sales, and collections.
    • Client acquisition through direct relationships and negotiation with resellers in the wholesale market.
  • TELUS International
    Customer Service Representative (Bilingual)
    TELUS International
    Jan 2022 - Jan 2023 (1 year 1 month)
    • Handled customers with complaints and dissatisfaction, applying conflict-resolution techniques under metric targets.
    • Covered supervisor duties for 2 months, including administrative team tasks.
    • Trained new representatives (shadowing) for a new hiring wave, providing operational support.
  • B
    Store Manager
    Buhoprint
    Jan 2021 - Jan 2022 (1 year 1 month)
    • Operational supervision of a team of approximately 10 people.
    • Coordination and assignment of installation projects, from small jobs to corporate projects.
    • Advising and closing sales with potential clients.
  • B
    Production Operator
    Berly Shoe Factory
    Jan 2019 - Jan 2020 (1 year 1 month)
    • Assembly and production-line work in women's footwear manufacturing.
    • Manual recordkeeping and production control, including packaging, labeling, and inventory verification.
  • E
    Warehouse Assistant
    El Zeppelin S.A.
    Jan 2018 - Jan 2019 (1 year 1 month)
    • Supported inventory management and order processing through an internal management system.
    • Recorded and processed orders, coordinating closely with the warehouse team.
Education verified_user 0% verified
  • U
    Bachelor's Degree in Business Administration
    Universidad de San Carlos de Guatemala (CUNOC)
    Jan 2020 - Current (6 years 9 months)
    10th semester — coursework nearing completion
  • Platzi
    AI Agents with Copilot Studio
    Platzi
    Sep 2026
  • Platzi
    Introduction to Artificial Intelligence
    Platzi
    Sep 2026
  • Platzi
    Illustrator
    Platzi
    Sep 2021
  • Platzi
    HTML and CSS (basic level)
    Platzi
    Sep 2021
  • I
    Sales Executive
    Intecap
    Jan 2018 - Nov 2018 (11 months)
  • I
    Sales Executive
    Instituto Técnico de Capacitación y Productividad (INTECAP)
    Jan 2018
  • I
    Certified Business Administration Technician (Perito)
    Instituto Tecnologico Privado de Occidente
    Jan 2016 - Jan 2018 (2 years 1 month)