Outsourcing Production Plant, General Manager
IMÁGENES DIGITALES / HOV SERVICES
Oct 1998 - Dec 2009 (11 years 3 months)
- Implemented and managed data production Jobs, with a workforce of 1,500 data entry operators distributed in 3 shifts.
●Managed quality assurance program, designed and implemented automated job quality review on site and remote in coordination with customers QA teams.
●Implemented cost-saving initiatives that addressed longstanding problems.
●Resolved conflicts and negotiated mutually beneficial agreements with the Labor Union.
●Drove data transformation production improvements which resulted in savings and improved profit margins.
●Worked closely with customers in the U.S. for feedback review, process optimization, new data Jobs integration, scheduling.