Rafael Rodriguez

A

Online Marketing Manager

ASMS

Sep 2021 - Feb 2022 (6 months)

Manage overall social media of ASMS, video creation and online recruitment

T

Quality Assurance Specialist

TLC Associates

Apr 2021 - Aug 2021 (5 months)

As quality assurance representative was responsible for ensuring that products and services meet the established standards set by the company. Duties include maintaining strong overall quality control of products made by the company adhering to reliability, performance, and customer expectation

F

Manager / Customer & Sales

Freelancer

Mar 2020 - Current (5 years 5 months)

As customer service representatives I help customers with complaints and questions, give customers information about products and services, take orders, and process returns. By helping customers understand the product and answering questions about their reservations, serve customers by selling products and meeting customer needs. Services existing accounts, obtains orders, and establishes new accounts by planning and organizing a daily work schedule to call on existing or potential sales outlets and other trade factors.

C

RTA

Callmax Dominicana

Sep 2019 - Feb 2020 (6 months)

As a Real-Time Analyst, worked closely with Operations, to help monitor Incoming volumes In Queues, report on Daily attendance schedule adherence of Agents in real-time, ensuring optimum service levels are achieved to deliver consistent performance

C

Operation Supervisor

Communicate to Connect C2C

Aug 2018 - Jul 2019 (1 year)

As the operations supervisor, my daily duties were to keep track of key performance indicators (KPIs) across different functions, including IT, customer support, and finance. Monitor compliance with operational policies and the progress of administrative tasks

C

Manager of Operations

Caribbean Teleservices Call Center

Jun 2017 - Jul 2018 (1 year 2 months)

Oversee all the activities within all departments of the organization. Monitor the efficacy of the call center department, improve operating processes, and report to upper management. Develop training material and develop sales representatives and closers

Verification Loan Officer/Operation Manager

Unlimited Vacation Club

Mar 2015 - Feb 2017 (2 years)

As a VLO, main duties were to obtain, verify, and analyze the applicant's financial information, such as the credit rating and income level, after collecting and verifying all the required financial documents, and evaluate the information obtained to determine the applicant's need for the loan and ability to pay it back, as well confirm with the applicant all terms and condition of the contract for the welfare of the company and applicant's. As Operation Manager was to overlook, train, educate the sale, marketing, and operations departments, confirm with team daily duties including but not limited to the semestral goals and policies of weekly and monthly updates

P

CEO/ Creative Executive Owner

Producciones Llea

Sep 2010 - Current (14 years 11 months)

CEO and Social Media advocate for the small business and personal business in the USA, Canada and Dominican Republic

Rafael Rodriguez

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