R
Rafael Pereira de Almeida Filho
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São Paulo, Brazil
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Jobs
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Business AnalystPPG IndustriesNov 2024 - Current (2 years)Managethe incidents related tothe HRSD module, manage boards, backlogs, sprints planning, user stories, features and projects on the Dev Azuretool. Delivery updates and presentationsforthe managementteam, maintain the KPIs, stakeholder management, QAtestingforvalidate dev updates on test environments. Createtrainings and guidesforthe usersfor ServiceNowtool, manage knowledge baseforSD, manage bugs and create Dashboardsforthe user. Tools: Azure, ServiceNow, office, Microsoftcloud. Methodology used: Agile, Scrum and Kanban.- Business AnalystBanficoJan 2024 - Jan 2025 (1 year 1 month)Manage the team in the implementation of Open Finance Brazil, coordinate the development team, maintain the KPIs, to meet the regulatory dates, manage Sprints, deliveries and prioritization, apply training, delivery monthly reports, global presentations of KPIs and Stakeholder management. UsingAgile and Waterfall methodology, as well asJira, Github and ITSM.
- Business AnalystOSF DigitalJul 2023 - Dec 2023 (6 months)Responsible for managing discovery meetings with the client, understanding and documenting all technical requirements for the developmentteam. Monitor projectsto meet deadlines defined in the scope. Usingtools like Salesforce Commerce Cloud,Jira, Confluence and Salesforce B2C.
- System AnalystBNP Paribas CardifMar 2023 - Jul 2023 (5 months)Responsible for developing, structuring and implementing the project ServiceNow platform, ITSM module, forthe countries Chile, Colombia, Peru, Mexico and Brazil. Create the entire project schedule andworkflow, align expectations and monitor all development with eachcountry, to always be aligned with the developed schedule. Focal pointfor questions about the tool and the module to be implemented.Develop and apply training to all countries according to their needs and doubts, both forthe end userand the ITteam and how the platform would be used to improve day-to-day tasks. Understand the demands of impacted areas and implement APIs to facilitate the workofeach area.
- Information Technology Business PartnerSyngenta GroupAug 2022 - Mar 2023 (8 months)As an IT Business Partner, I was responsible for project management, helping to build relationships with customers, understanding needs and preparing the project schedule, defining deliveries and deadlines, creating and monitoring KPIs, managing stakeholders, managing the development team according to the project, making allocation of resources when necessary, in addition to creating status reports for management. During this period I was responsible for managing 12 projects simultaneously, always keeping everyone updated according to deadlines stipulated. The projects were for various tools such as SAP, Salesforce, Qlik, PowerBI, with Agile methodology orWaterfall.
- TSystem AnalystTata ConsultancyServicesMar 2021 - Aug 2022 (1 year 6 months)As an ScrumMaster and TechLead forthe projectwhich had Bradesco bank as a client, using a newtool on the market known as Innoveo Skye, using the Agile methodology. In this project, I managed a team of 4 developers, to create the Bradesco Seguros website, where I defined the action schedule forthe team, carried out daily monitoringto understand the team's needs, conducted meetings with the client and with the company's external team. tool Innoveo, provide individual feedbackto each member, present progresstothe client, develop and present status reportsto project management. Receiving a certificate of recognition for mywork developed. Worked in Itaú's PDD Squad, during which I served as a developer on improvement projects related to user exp
- Infrastructure AnalystCengageSep 2019 - Mar 2021 (1 year 7 months)Responsible for ITfacilities and equipmentto maintain the operating environmentworkworking. Worked as a Project Manager and ensure efficiency and deliveryon the established date. Manage the team, helpingwith dailytasks. Global support, mainlySouth America and the United States Maintenance ofservers, systems and infrastructure. AD Tools, ServiceNow, Zoom, Zabbix, ApData, package Office, VMWare, among others.
- Infrastructure SupportTech MahindraJan 2017 - Jan 2019 (2 years 1 month)Responsible for support n2 for all the BASF clients, manage all the backlog forthat team and present to the manager all the KPI's and indicators.
- InternNikeJan 2015 - Jan 2017 (2 years 1 month)As an intern I worked in support and infrastructure, I was responsible fortheTelecom and printers areas in the office and also in stores throughout Brazil, responsible forthe Airwatch project and its implementation in Brazil, routine participation and difficulties in the design of2016 Olympics, where we had manychallenges regarding store openings and environmental infrastructure.
Education
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- Master Of Business AdministrationUniversity Anhembi Morumbi
- MMBA
- Computer ScienceUniversity Anhembi Morumbi