Rafael Manotas

Rafael Manotas

About

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Lifecycle Program Manager - Onboarding Specialist
Colombia
Contact Rafael regarding: 
Flexible work
Starting at USD10/hour

Timeline

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Résumé

Jobs verified_user 0% verified
  • N
    ONBOARDING SPECIALIST / LIFECYCLE PROGRAM MANAGER
    NUB78 - CISCO
    Jun 2020 - Current (6 years 5 months)
    • Assist and guide Cisco customers during EA software-related contracts, on boarding, implementation, Cisco-related projects, and adoption phases.
    • Establish and consolidate commercial relationships with customers and stakeholders during the life cycle. Build customer loyalty and foster long term customer relationships by ensuring that customers have a positive experience in the implementation and adoption cycle.
    • Identify business opportunities based on customer needs and historical buying behavior
  • Contact Point 360
    Technical Support Representative
    Contact Point 360
    Jan 2019 - Mar 2020 (1 year 3 months)
    • Providing help and answers to the customers' technical issues through identification of the problem itself, research on answers and subsequent provision of guidance.
    • Support in development of programs to train the customer on how to properly use the products.
    • Evaluation of the systems problems to recoomend upgrades.
  • Sykes
    Customer Service Representative
    Sykes
    Feb 2017 - Jun 2018 (1 year 5 months)
    listen to customer concerns, answer customer questions and provide information about the company's products and services. In some cases, customer service representatives may also take orders and set up new customer accounts.
Education verified_user 0% verified
  • Politécnico Costa Atlántica
    INFORMATIC, SYSTEMS TECHNOLOGY
    Politécnico Costa Atlántica
    Jan 2003 - Nov 2007 (4 years 11 months)