Rafael Gantier Darwich

Outboundlead Manager

WTT Solutions

Nov 2025 - Current (1 year)

- Designed and executed outbound sales strategies focused on revenue growth, market expansion, and increased profitability across U.S. and LATAM segments.
- Coordinated daily with cross-functional remote teams through Slack, Agile meetings, and structured workflows to ensure alignment, resolve blockers, and achieve commercial objectives.
- Led targeted prospecting initiatives and market segmentation analysis to identify opportunities, expand the client pipeline, and accelerate new business acquisition.
- Managed the end-to-end outbound lead generation process to commercialize AI solutions, automated process workflows, and cloud services. Additionally, I utilized my event planning skills to schedule and coordinate observanc

ID / IT Manager

LG Electronics

Feb 2025 - Sep 2025 (8 months)

As an ID / IT Manager, I spearheaded profitable sales growth in the B2B segment across Bolivia by identifying high-value opportunities and aligning commercial strategy with regional objectives. I promoted LG's value proposition through tailored solutions and close collaboration with corporate clients in finance, retail, and industrial sectors. My role involved developing new business and expanding the client base through targeted prospecting and strategic market segmentation. Additionally, I managed hospitality events to enhance client engagement, which supported LG Electronics’ business growth. I utilized my skills in candidate relationship management (CRM) to foster strong connections with clients, ensuring their needs were met effectivel

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Retail Manager

Grupo Kuljis – Te Lo Compro

Feb 2024 - Feb 2025 (1 year 1 month)

• Led and motivated sales teams, improving performance and achieving commercial targets. • Improved customer experience and store efficiency through smart layout and planogram design. • Increased conversion rate to 20% and grew sales by 150% YoY through data-driven actions. Additionally, I managed various events throughout the year, such as Christmas and Mother's Day promotions, ensuring that each event was organized effectively to enhance product experience and drive sales. This experience in event planning, although not traditionally associated with retail management, contributed to my ability to create engaging customer experiences and optimize sales performance during peak shopping periods.

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National Manager – Electronics and Home Appliances

AIDISA BOLIVIA S.A.

Dec 2022 - Feb 2024 (1 year 3 months)

As the National Manager for Electronics and Home Appliances, I successfully launched the Daewoo brand in Bolivia through strategic coverage and channel plans. I directed national B2B/B2C sales teams, ensuring the delivery of key performance indicators (KPIs) such as coverage, route-to-market (RTM), collections, and market share. My role involved negotiating with international suppliers to align our product portfolio with market demand, which contributed to achieving 100% sales growth and a 12% net profit margin. I maintained constant contact with VIP B2B clients, leveraging my customer service skills to develop tailored business plans and exclusive commercial activities, thereby enhancing client relationships and driving additional revenue

Product Manager – Monitors & Notebooks

Samsung Electronics

Feb 2016 - Nov 2022 (6 years 10 months)

As a Product Manager for Monitors & Notebooks, I conducted comprehensive market analysis and developed commercial strategies that positioned Samsung products as market leaders. I defined product segmentation, pricing, communication, and Go-To-Market (GTM) plans, while managing multi-functional teams across sales, trade, and marketing to successfully launch new products. Over a span of five years, I increased market share by 10 percentage points through strategic initiatives. My role involved engaging in successful negotiations with technology distributors and resellers, leveraging advanced negotiation skills to enhance product visibility and market penetration. Additionally, I promoted various digital marketing strategies for the Monitor an

Key Account Manager – B2B

Samsung Electronics

Nov 2013 - Feb 2016 (2 years 4 months)

• Managed strategic B2B accounts across various sectors, including airports, telecom, hospitality, and the public sector.
• Successfully introduced professional monitors to the Bolivian market, earning recognition as Best Practice LATAM 2016.
• Monitored and managed the sales pipeline, market trends, and competitive landscape to adapt tactics and maximize revenue and market share in the professional display and IT solutions category.
• Maintained constant contact with VIP B2B clients, leveraging customer service skills to develop tailored business plans and exclusive commercial activities, enhancing client satisfaction and loyalty. Additionally, I organized vertical exposition events for various industries, including banki

Guest Relations & Commercial Specialist

El Hotel de Su Merced

Oct 2012 - Current (14 years 1 month)

- Provided personalized recommendations on local customs, cultural etiquette, and authentic experiences, ensuring guests felt welcomed and informed throughout their stay.
- Built and maintained strong relationships with cultural organizations, local hosts, and suppliers to guarantee authentic, high-quality experiences that resonate with guests' interests.
- Delivered ongoing guest support before, during, and after their stay, handling issues with empathy and problem-solving to enhance overall satisfaction.
- Identified opportunities for upselling premium cultural experiences or extended stays, leveraging my expertise in upselling and customer experience improvement to maximize guest engagement.
- Additionally, utiliz

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Commercial Rep.

Altiplano Travel Agency

Jan 2012 - Sep 2012 (9 months)

Commercial actions to promote Latin America Trips from France

Senior Sales Executive – B2B / Traditional Channel

Kimberly Clark

Jan 2008 - Jan 2011 (3 years 1 month)

• Supported distributors with training, sell-out tracking, and customer relationship management, ensuring effective communication and collaboration. Additionally, I was responsible for maintaining and expanding relationships with existing B2B clients, leveraging customer service skills to ensure long-term satisfaction and drive business growth.

Rafael Gantier Darwich

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Rafael Gantier Darwich

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