Rafael Flores HR Director / Head of People / HRBP

Senior Global People Partner

JumpCloud

Jan 2025 - Current (1 year 7 months)

Partnered with senior leadership to drive people strategy and organizational alignment during post-M&A integration, supporting LATAM, US, and EMEA regions. Led the creation and implementation of key compliance policies in Mexico, including the Work Internal Regulations (RIT), updated PTO structures, and benefits alignment with LFT. Established Mixed Committees (H&S, Training, PTU) to meet legal obligations and foster collaborative compliance practices. Mitigated legal risk and saved the company over $36,000 USD by negotiating and resolving a severance liability tied to an amparo case. Enhanced SGMM (major medical insurance) experience in Mexico through vendor coordination and improved employee communication. Designed onboarding frameworks f

Talent and Culture Sr Manager

Grupo Salinas

Mar 2024 - Nov 2024 (9 months)

- Optimized the onboarding process by reducing theoretical content by 30% and improving information retention by 25%. - Developed the 10x Mindset framework, aimed at enhancing productivity through atomic habits and continuous training. - Introduced an evaluation system to identify high performers and manage low performers, covering 100% of operations. - Implemented the Bootcamp Ops program for 600 employees, improving operational efficiency by 22% through intensive training on key processes. - Developed training programs in both soft and hard skills for over 12,000 employees, improving customer service by 25%, according to Mystery Shopper evaluations. - Implemented the Zero Tolerance and Workplace Relationships Policy. - Launched a fe

HR Director

Jobandtalent

May 2021 - Nov 2023 (2 years 7 months)

Responsible for developing, implementing, directing, and executing all Human Resources efforts in Mexico, Colombia, and the United States, including talent acquisition, labor relations, human resources planning, internal communication, compensation, and payroll, among others. • Development of the 360° HR department from scratch. • Developed job descriptions and defined the interview's funnel. As a result, the process of hiring new elements was greatly improved as well as the profiles hired were more fit to the company's needs. • Developed the onboarding process. This improved the employer branding and eNPS in over 60 points. • Developed the off-boarding process, which improved the communication streamline between areas, as well as the r

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Sr. HRBP Latam.

Didi Chuxing

Sep 2020 - May 2021 (9 months)

Responsible of the HR operations in Latam. (12 countries), my main role was to develop and execute new processes to increase efficiency and improve the delivery times of the HR department. • Improved the onboarding and offboarding processes, which sped up new hiring processes and improved the orientation period. • Developed the employee's organizational structure in Latam. The tier's creation led to a better distribution of tasks within the different departments. • Developed the career path structure in Latam. for 12 countries and 10 hierarchic levels. • Alignment of the compensation package according to the hierarchic levels in Latam. This improved the sense of equity and inclusion sense, as well as the integration inside of the organi

HR Director

Propiedades.com

Aug 2018 - Sep 2020 (2 years 2 months)

Responsible for developing, implementing, directing, and executing all Human Resources processes nationwide, including talent acquisition, labor relations, human resources planning, compensation and payroll, benefits, among others. Creation of the end-to-end recruitment process. The new process generated an increase in the new hirings of 280% + monthly, going from 15 to 42 on average. This led to the termination of service providers, achieving a monthly average cost reduction of + $75,000 MXN, with a total reduction of +$325,000 MXN. Developed and executed recruitment strategies to guarantee the supply needs of operational personnel within the organization, reducing the time to fill vacancies from 27 days on average to 10 days per vacancy.

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Sr. Consultant

MICHAELPAGE

Nov 2016 - Aug 2018 (1 year 10 months)

In charge of clients from F.M.C.G., pharmaceutical, technology and automotive sectors to guarantee their recruitment needs as well as to provide HR consulting. • Recruitment of profiles mainly C-Level and managers, according to the client's needs • Creation of job profiles according to the needs of the position • Consulting clients to determine the needs of the vacancy to guarantee the best candidate profile • Interview with candidates by skills analyzing both soft and hard skills • Application and interpretation of F.O.D.A. analysis / H.P.I. • Follow-up for 3 months after hiring to guarantee the candidate's permanence • On average I filled assigned vacancies in 4 days, compared to the company's average of 2 weeks • Closure of the 1

HRBP

Marcus Evans

Nov 2012 - Feb 2015 (2 years 4 months)

Management of the HR department, and external consultant of HR projects between Fortune 500 companies and service providers in America and Europe. • Developed the onboarding and induction process. • Development of full recruitment cycle. • Follow-up to key accounts, reducing costs and times in the location and solution of problems by up to 30% and increasing the re-purchase of services by +75% by improving quality • Provide consultancy services to customers to solve their main problems through an external service provider in HR-related areas. • Recruitment and selection of the sales force reducing turnover by 25%. • In charge of new hiring's training. • Development of development courses which improved the learning curve of new hirin

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Ops. Manager

Bukrisa CI

Aug 2010 - Nov 2012 (2 years 4 months)

In charge of guaranteeing compliance with commercial KPI's, as well as guaranteeing the effective operation of the company and customer service • Closure of GP Wal-Mex (Wal-Mart) account in 6 months after they tried to enter with that group for more than 2 years. This account represented more than $ 7 million MXN a year in sales, positioning itself as the biggest account of the company • I reduced the cost of gasoline and time by 215% by re-planning distribution routes. • Closure of new clients including Deportes Martí, Grupo Chedraui, Farmacias del Ahorro, Farmacias Benavides, Farmacias Guadalajara, Farmacity, Superama, Comercial Mexicana, among others • Development of ATL and BTL campaigns, as well as digital strategy via Facebook ads

Rafael Flores

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