Rafael Enrique Santamaría Arrieta

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SENIOR EXECUTIVE (LOGISTICS, INFRASTRUCTURE, FACILITIES & ENGINEERING)

EXL Service

Jun 2025 - Current (1 year 1 month)

• Conduct access reviews for two operational centers to ensure compliance with security standards and internal policies. • Prepare monthly contractual reports, detailing vendor active users and highlighting service level compliance. • Compile and distribute bi-weekly facilities reports covering maintenance activities and operational metrics. • Monitor monthly SLAs for vendors ensuring adherence to contractual obligations. • Attend weekly meetings with all geographic teams to review and implement the physical security framework, addressing emerging risks and best practices. • Organize and coordinate client visits, handling all logistics such as transportation and reservations to enhance client experience. • Document and assess daily i
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ADMINISTRATIVE ASSISTANT

Ingacols SAS, P&P Investments SAS, 3P Solutions SAS

Apr 2023 - Feb 2025 (1 year 11 months)

• Managed financial operations, including tax payments, payroll processing, and supplier transactions, ensuring accuracy and compliance. • Conducted pricing research to enhance revenue optimization and market positioning. • Oversaw administrative functions such as email correspondence, document management, and financial recordkeeping. • Prepared sales reports, analyzed financial data, and ensured all expenses were accurately recorded with corresponding receipts. • Management of transitional projects between the Netherlands and Colombia, using planning module and documentation. • Management of policies and applicability between projects and clients according to scope. • Management of clients and stakeholders according to company portf

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Rafael Enrique Santamaría Arrieta

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