Rafael Enrique Cucunuba Arenas

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Key Account Manager - Customer Success

UBITS Colombia

Aug 2022 - Feb 2023 (7 months)

• Primary point of contact between the company and key clients on service, commercial, and product-related matters. • Strategically managed onboarding and platform implementation, ensuring client and employee adoption. • Developed strategies for the growth and expansion of key accounts, achieving high satisfaction levels to ensure a successful learning strategy, increased company penetration, and optimal renewals. • Focused on negotiation strategies to secure multi-year early renewals. • Achieved compliance with metrics related to adoption, expansion, and churn.

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Key Account Manager - Customer Success

Leal Colombia SAS

Oct 2021 - Aug 2022 (11 months)

• Primary point of contact between the company and key clients on commercial and product-related matters. • Strategically managed onboarding and platform implementation, ensuring client and employee adoption. • Developed strategies for the growth and expansion of key accounts, achieving high satisfaction levels to ensure a successful loyalty plan, increased company penetration, and optimal renewals. • Achieved compliance with metrics related to adoption, expansion, and churn.

Business Consultant

Axioma B2B Marketing

Dec 2020 - Oct 2021 (11 months)

• Designed personalized B2B marketing strategies for corporate clients. • Portfolio management, ensuring renewal, recovery, and acquisition of new clients. • Managed accounts in Latin America, North America, and Europe. • Monitored project execution with clients to ensure the achievement of agreed-upon KPIs. • Prospected potential international clients.

Program Manager

BCD Travel

Feb 2020 - Apr 2020 (3 months)

• Development and creation of business plans for corporate clients. • Set up and management of internal and external training sessions to keep corporate clients informed about industry updates, generating strategies that benefit both parties. • Delivering managerial and executive reports to corporate clients providing consultancy and recommendations. • Assisting corporate clients in negotiations with their travel providers, ensuring client and company profitability.

Asesor de Viajes - Comercial

Almundo

Nov 2016 - Dec 2018 (2 years 2 months)

• On store, phone and online attention to potential clients. • Travel plans and personalized products making. • Tracing of commercial and customer care KPI’s. • After sales and customer care claims.

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Asesor de Ventas Web y Teléfonicas - Comercial

ATI Viajes

Jun 2015 - Nov 2016 (1 year 6 months)

• Tours and personalized products sales. • Web and phone customer care. • Customer care claims.

Subdirector de Desarrollo Empresarial

Asociación Nacional de Agencias de Viajes y Turismo - Anato

Jan 2013 - Jun 2013 (6 months)

• Strategic Alliances with financial and governmental institutions, and tourism chain suppliers. • New members recruitment. • System of quality management development. • Fairs, promotion events and business roundtables coordination.

Asistente de Estadísticas

Asociación Nacional de Agencias de Viajes y Turismo - Anato

Jul 2010 - Mar 2011 (9 months)

• Formulation and implementation of tourism development projects. • System of quality management development. • Statistics and economics reports. • Fairs, promotion events and business roundtables coordination.

Practicante de Estadísticas

Asociación Nacional de Agencias de Viajes y Turismo - Anato

Jan 2010 - Jul 2010 (7 months)

• Regular reports of travel and tourism behavior in Colombia and worldwide in economics and statistics. • Association data base management. • Assistance to members in institutional matters.

Rafael Enrique Cucunuba Arenas

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Rafael Enrique Cucunuba Arenas