Rafael Enrique Cucunuba Arenas
Rafael Enrique Cucunuba Arenas

Rafael Enrique Cucunuba Arenas  new_releases

About

Detail

Profesional en Negocios Internacionales
Bogotá, Bogota, Colombia

Timeline


work
Job
school
Education
2006
Today

Résumé


Jobs verified_user 0% verified
  • U
    Key Account Manager - Customer Success
    UBITS Colombia
    Aug 2022 - Feb 2023 (7 months)

    • Primary point of contact between the company and key clients on service, commercial, and product-related matters.
    • Strategically managed onboarding and platform implementation, ensuring client and employee adoption.
    • Developed strategies for the growth and expansion of key accounts, achieving high satisfaction levels to ensure a successful learning strategy, increased company penetration, and optimal renewals.
    • Focused on negotiation strategies to secure multi-year early renewals.
    • Achieved compliance with metrics related to adoption, expansion, and churn.
  • L
    Key Account Manager - Customer Success
    Leal Colombia SAS
    Oct 2021 - Aug 2022 (11 months)
    • Primary point of contact between the company and key clients on commercial and product-related matters.
    • Strategically managed onboarding and platform implementation, ensuring client and employee adoption.
    • Developed strategies for the growth and expansion of key accounts, achieving high satisfaction levels to ensure a successful loyalty plan, increased company penetration, and optimal renewals.
    • Achieved compliance with metrics related to adoption, expansion, and churn.
  • Axioma B2B Marketing
    Business Consultant
    Axioma B2B Marketing
    Dec 2020 - Oct 2021 (11 months)

    • Designed personalized B2B marketing strategies for corporate clients.
    • Portfolio management, ensuring renewal, recovery, and acquisition of new clients.
    • Managed accounts in Latin America, North America, and Europe.
    • Monitored project execution with clients to ensure the achievement of agreed-upon KPIs.
    • Prospected potential international clients.
  • BCD Travel
    Program Manager
    BCD Travel
    Feb 2020 - Apr 2020 (3 months)
    • Development and creation of business plans for corporate clients.
    • Set up and management of internal and external training sessions to keep corporate clients informed about industry updates, generating strategies that benefit both parties.
    • Delivering managerial and executive reports to corporate clients providing consultancy and recommendations.
    • Assisting corporate clients in negotiations with their travel providers, ensuring client and company profitability.
  • Almundo
    Asesor de Viajes - Comercial
    Almundo
    Nov 2016 - Dec 2018 (2 years 2 months)
    • On store, phone and online attention to potential clients.
    • Travel plans and personalized products making.
    • Tracing of commercial and customer care KPI’s.
    • After sales and customer care claims.
  • A
    Asesor de Ventas Web y Teléfonicas - Comercial
    ATI Viajes
    Jun 2015 - Nov 2016 (1 year 6 months)
    • Tours and personalized products sales.
    • Web and phone customer care.
    • Customer care claims.
  • Asociación Nacional de Agencias de Viajes y Turismo - Anato
    Subdirector de Desarrollo Empresarial
    Asociación Nacional de Agencias de Viajes y Turismo - Anato
    Jan 2013 - Jun 2013 (6 months)
    • Strategic Alliances with financial and governmental institutions, and tourism chain suppliers.
    • New members recruitment.
    • System of quality management development.
    • Fairs, promotion events and business roundtables coordination.
  • Asociación Nacional de Agencias de Viajes y Turismo - Anato
    Asistente de Estadísticas
    Asociación Nacional de Agencias de Viajes y Turismo - Anato
    Jul 2010 - Mar 2011 (9 months)
    • Formulation and implementation of tourism development projects.
    • System of quality management development.
    • Statistics and economics reports.
    • Fairs, promotion events and business roundtables coordination.
  • Asociación Nacional de Agencias de Viajes y Turismo - Anato
    Practicante de Estadísticas
    Asociación Nacional de Agencias de Viajes y Turismo - Anato
    Jan 2010 - Jul 2010 (7 months)
    • Regular reports of travel and tourism behavior in Colombia and worldwide in economics and statistics.
    • Association data base management.
    • Assistance to members in institutional matters.
Education verified_user 0% verified
  • E
    Diplomado en E-commerce y Marketing Digital
    EAN's University Bogotá
    Oct 2019 - Dec 2019 (3 months)
  • Universidad de Buenos Aires
    Magíster en Economía y Gestión del Turismo
    Universidad de Buenos Aires
    Mar 2011 - Current (14 years 4 months)
    Maestría en Economía y Gestión del Turismo, enfocada en el desarrollo sostenible de destinos, gestión de proyectos, administración de empresas turísticas y servicio al cliente.
  • Universidad del Magdalena
    Diplomado en Cooperación Internacional
    Universidad del Magdalena
    Sep 2009 - Dec 2009 (4 months)
  • Universidad del Magdalena
    Profesional en Negocios Internacionales
    Universidad del Magdalena
    Feb 2006 - Sep 2010 (4 years 8 months)