Key Account Manager - Customer Success
UBITS Colombia
Aug 2022 - Feb 2023 (7 months)
• Primary point of contact between the company and key clients on service, commercial, and product-related matters.
• Strategically managed onboarding and platform implementation, ensuring client and employee adoption.
• Developed strategies for the growth and expansion of key accounts, achieving high satisfaction levels to ensure a successful learning strategy, increased company penetration, and optimal renewals.
• Focused on negotiation strategies to secure multi-year early renewals.
• Achieved compliance with metrics related to adoption, expansion, and churn.