I started working on Ria as a Customer Care representative but I always wanted to grow and I had the opportunity to develop my career in data science .
At first I started to participate in creating simple reports in Excel such as forecast and agent production.
Then I was aware that we will going to implement a new tool "Power Bi" and I started to learn a lot about it.
Now, we are developing dashboards connected in excel files or connected to a Datawarehouse so all these reports are automated.
Timeline
work
Job
school
Education
Résumé
Jobs
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Global Lead Bi Customer Experience
Ria Money Transfer
Apr 2024 - Current(2 years 5 months)
Excel Admin
goLance
Mar 2024 - Current(2 years 6 months)
F
Analista de datos
Foresight Business Solutions
Aug 2023 - Current(3 years 1 month)
Sr Data Analyst
Ria Money Transfer
Aug 2022 - Apr 2024(1 year 9 months)
-Power Bi Dashboard Development.
-Dashboard Automatization.
-Creation of reports that will help senior management to take better decisions to improve the service and product.
Customer Care Analyst
Ria Financial
Sep 2020 - Sep 2021(1 year 1 month)
Floor Lead
Ria Financial
Sep 2016 - Sep 2018(2 years 1 month)
Customer Care Advocate
Ria Financial
Sep 2014 - Jun 2016(1 year 10 months)
Customer Services Agent
Ria Financial
Jul 2014 - Jan 2016(1 year 7 months)
Education
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0% verified
Diplomatura, SQL And Datawarehouse
DataCamp
Jan 2022 - May 2023(1 year 5 months)
Curso, Modelado y almacenamiento de datos/Administración de bases de datos
DataCamp
Jan 2018 - Current(8 years 8 months)
Grado en Ingeniería, Ingeniería industrial
Universidad Técnica Latinoamericana
Jan 2016 - Jan 2019(3 years 1 month)
Curso de Power Bi, Modelado y almacenamiento de datos/Administración de bases de datos