Rafael Alejandro Soria Armenta

IAM ANALYST

Santander US

May 2023 - Dec 2024 (1 year 8 months)

Serve as a connection between the user community and the software development team via clearly documented functional, system and process requirements. Create, modify and delete identities based on needs (OIM Oracle identity manager, ARS active roles server, Active Directory) Housekeeping weekly report, map applications according to users, Incident follow up. Works with end user to obtain requirements through interviews, document analysis, surveys, site visits, business process descriptions, workflow analysis and use cases. Evaluates the information from those multiple sources to develop an understanding of the client's business requests and needs and translates them into application and operational requirements. Lookup Identity warehouse, r

IDENTITY AND ACCESS MANAGEMENT

Chubb

May 2022 - May 2023 (1 year 1 month)

Team player delivering support to access requests, applications access, and other identity-related requests. New starters and Leavers process. Creation and removal of identities on AS400, RACF, Active Directory, OIM, ARS, Exchange platforms and diverse CHUBB workers applications. House Keeping and Revokes reports. Audit-related activities which includes change of access, access removal, and provide

NMC LOGISTICS COORDINATOR/OCEAN IMPORT CSR

Expeditors

Attend meetings, daily reporting on critical shipments, follow up (Share Point, Power Point, Power BI and One note) create cargo bookings, provide support to Expeditors network (Origin and Destination offices) to ensure milestone events are executed timely. Air, ocean and ground freight track and trace. Implement and design ideas to improve processes and maximize operational efficiency. Customer service mailbox, keep constant training (global logistics courses) and ongoing development. On June 2021 I had the opportunity to take an ocean import CSR position to focus fully on the import process for global ocean freight operations now working directly with customs, customers and vendors to process shipments with Origin offices, vessel companie

SERVICE DESK GLOBAL TECHNICAL SUPPORT

Metalsa

Service Desk engineer giving support for Metalsa´s employees and technology centers around the world, providing general direct solutions as a first level of support for Oracle-based applications, general software and hardware troubleshooting, Java plug-in troubleshooting, domain authentications. Identity Access Management duties using Active directory and Service Now ticketing. Outlook and full Microsoft Office support, password resets, Cisco vpn and soft phone configuration, licensing permissions verification and installations, real time follow up on factory critical issues (Nextel communication escalations). ITIL (Information Technology Infrastructure Library) courses attended. Support delivered via phone call, chat and occasional face to

CREDIT ANALYST / CUSTOMER MASTER FILE

Johnson Controls

Customer Master File Admin for LATAM region (Brazil, Colombia, Perú, Miami, Panamá) Create and modify new customer files. Customer interaction via skype, phone call, meetings, SharePoint and other web-based portals. Create modify and delete network users, unlock entities in Active Directory. Processing customer's credit requests under credit spending limit, time and policies, manual, financial analysis, billing enquiries, creation and maintenance of customer IDs on different ERPs (AS400 (Mapics), Iscala, Lawson, SAP) over credit limit monthly reports, change log audits (excel based reports, Pivot tables – V look up) massive customer master maintenance and clean up, Timely tracking and payment processing for credit bureau and Bonds. Call cus

Rafael Alejandro Soria Armenta

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