Rafael Adrian Duran Robles

Rafael Adrian Duran Robles

About

Detail

Installation And Onboarding
Bogota D.C., Colombia

Timeline


work
Job
school
Education

Résumé


Jobs verified_user 0% verified
  • Velozient
    Onboarding Specialist
    Velozient
    Jun 2025 - Current (1 year 1 month)
  • Simplex
    Digital Customer Support Specialist (Digital Assets)
    Simplex
    Sep 2024 - Jan 2025 (5 months)
    Thrived in a fast-paced fintech environment, navigating multiple digital tools to troubleshoot and resolve issues with speed and accuracy, focusing on one-touch tickets via Zendesk
  • Owner.com
    ustomer Support Representative – SaaS for SMBs
    Owner.com
    Dec 2023 - Oct 2024 (11 months)
    Supported restaurant owners and customers using an all-in-one business platform via bilingual support channels utilizing Salesforce and Talkdesk as the main communication tools.
  • Binance
    Know Your Customer Specialist
    Binance
    Jun 2022 - Oct 2023 (1 year 5 months)
    Addressed chat inquiries as a first point of contact, providing a suitable resolution towards the products and services on Binance.com, achieving 80%+ on the “right” resolution with detailed follow-ups.
Education verified_user 0% verified
  • East China University of science and technology
    Diploma of Education, Lengua y literatura china
    East China University of science and technology
    Sep 2023 - Jun 2024 (10 months)