Rafaela Carvalho

Rafaela Carvalho  new_releases

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Houston, Texas, United States
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Résumé

Jobs verified_user 0% verified
  • State Farm
    Insurance Agent
    State Farm
    Feb 2026 - Mar 2026 (2 months)
    Provided customer service and policy support within a State Farm agency by advising clients on their insurance coverage, clearly explaining policy details, limits, and options to help them make informed decisions. Assisted customers with billing inquiries by breaking down premiums, payment schedules, and policy changes, ensuring transparency and understanding. Maintained strong client relationships by answering questions, reviewing coverage needs, and helping customers update or adjust their policies as their circumstances changed.
  • A
    IT Support Specialist
    ALL IT HOST Managed Service Provider
    May 2025 - Current (1 year 6 months)
    ● Provided frontline IT support for clients across multiple industries in an MSP environment.
    ● Assisted users with Microsoft 365, email, and cloud-hosted applications.
    ● Troubleshot and resolved desktop, laptop, and peripheral issues remotely.
    ● Created and managed user accounts and permissions● through Active Directory and M365.
    ● Logged tickets and tracked issues through a ticketing system.
    ● Escalated advanced technical issues to senior engineers while maintaining excellent customer service.
  • EF English Live
    English Teacher
    EF English Live
    Oct 2017 - Aug 2025 (7 years 11 months)
    - Taught over 8,000 hours of lessons to adult learners across more than 40 countries.
    - Experienced in delivering both group classes (up to 8 students) and personalized one-to-one sessions, tailoring lesson plans to meet diverse learning needs and goals.
    - Specialized in corporate training, focusing on negotiation, presentations, and workplace communication.
    - Consistently maintained high student satisfaction ratings, ranking among the top 3 EF Brazil teachers.
Education verified_user 0% verified