Rachel Schaar
About
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Program Manager | Retail Bank Equipment, Elevators and Pest Control
Illinois, United States
Résumé
Jobs
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Program ManagerLessenSep 2020 - May 2025 (4 years 9 months)Lead cross-functional team managing recurring service programs for pest control, elevators, vaults, and property surveys across over 2,000 JPMC sites. Maintain vendor relationships through regular calls, performance monitoring, and service optimization leading to a 73% increase in program effectiveness. Review and approve monthly invoices for bank equipment and elevator services to ensure billing accuracy. Develop and document new programs and processes to improve service delivery and operational efficiency. Conduct vendor searches, manage RFPs, and lead pilot programs—including a vault vendor pilot resulting in strategic recommendations based on data driven analysis. Ensure compliance with state elevator regulations by coordinating inspect- COperations ManagerChefField EventsJun 2019 - Aug 2020 (1 year 3 months)Managed and nurtured customer and wholesale relationships to drive sales growth. Entered and tracked catering orders in POS system and managed associated revenue. Generated sales reports to support forecasting and business planning. Oversaw artist and VIP catering operations for Live Nation concerts. Handled weekly payroll and managed hiring and scheduling of temporary staff.
- FCatering Coordinator and Marketing ChampionFLIK Hospitality GroupAug 2017 - May 2019 (1 year 10 months)Coordinated catering operations, including Banquet Event Orders (CaterTrax), staff hours, billing, and credit card processing. Acted as primary liaison between clients and culinary teams to ensure successful event execution. Managed inventory and ordering for office supplies, café pantry, and coffee stations. Generated weekly sales, monthly liquor reports, and handled administrative support tasks. Developed and implemented café marketing strategies and monthly promotions to drive sales. Led social media initiatives and supported on-site events to enhance customer engagement.
- BFront Of House ManagerBittersweet Pastry Shop CafeApr 2016 - May 2017 (1 year 2 months)Managed front-of-house operations, employee scheduling, and daily production coordination. Scheduled and executed deliveries for wholesale accounts and packaged products for orders. Processed customer orders, including cakes and special requests, ensuring high service standards. Created and maintained invoices using QuickBooks. Promoted from Production Coordinator; led projects to improve efficiency and customer service.
- ABridal Design ContractorAlyssa Kristen BridalFeb 2016 - Dec 2019 (3 years 11 months)Customized veil patterns to fit customer requests. Cut and sewed headpieces and dress patterns for wholesale accounts. Assisted bridal customers as needed, ensuring a seamless and personalized experience.
- Floor SupervisorHancock FabricsMay 2015 - Jan 2016 (9 months)Supervised a team of three associates on daily operations. Managed the top selling notions department and oversaw weekly shipments and stocking. Trained new hires on cutting and store policies and assisted customers with fabric and construction needs.
- BEvent and Crew LeadBruces CateringSep 2005 - Apr 2015 (9 years 8 months)Organized catering events and supervised onsite crew for smooth operations. Managed event supplies and oversaw set up and break down processes. Assisted in administrative tasks, including calendar management for the owner.
Education
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- Bachelor of Fine Arts, Fashion Design and ManufacturingInternational Academy of Design and TechnologyJan 2009 - Jan 2012 (3 years 1 month)Activities and Societies: Fashion Councel