Rachel Nicholas

Rachel Nicholas

About

Detail

Healthcare Operations & Business Development Leader
Dallas, Texas, United States

Contact Rachel regarding: 
work
Full-time jobs
Starting at USD90k/year
groups
Networking

Timeline


work
Job
school
Education

Résumé


Jobs verified_user 0% verified
  • E
    Admissions and Business Development Director
    Ensign Services
    Feb 2025 - Current (1 year 9 months)
  • Kindbody
    Operations Manager
    Kindbody
    Oct 2022 - Jul 2024 (1 year 10 months)
    • Created a brand presence for a newly constructed clinic; managed 20 staff members and 2 providers. • Directed daily operations to enhance efficiency and reduce issues. • Oversaw HR functions, including hiring, training, performance reviews, conflict resolution, and terminations. • Developed and monitored financial budgets, forecasts, and expenditures. • Orchestrated company events to boost community engagement and maximize ROI. • Managed guest satisfaction, addressing and resolving elevated concerns and complaints. • Enhanced clinic operations, achieving high staff and client satisfaction. • Fostered a culture of continuous improvement and professional development.
  • B
    Operations Manager
    Baylor Scott & White
    Jan 2020 - Jul 2021 (1 year 7 months)
    • Managed 35 staff members and 10 providers across two clinics. • Provided strategic guidance and operational oversight to multiple departments. • Developed and implemented strategic initiatives to align operations with organizational goals. • Monitored performance metrics, optimizing operational efficiency and financial performance. • Ensured compliance with ACS regulations and quality benchmarks. • Cultivated relationships with community partners and stakeholders to enhance support networks. Created marketing campaigns with cross-functioning teams to increase return of investment and increase patient visits. • Spearheaded quality assurance measures to maintain service excellence.
  • N
    Practice Supervisor
    North Oaks Medical Center
    Sep 2015 - Sep 2019 (4 years 1 month)
    • Managed 20 staff members and 5 providers across three clinics. • Directed daily operations, reducing issues and increasing efficiency. • Oversaw HR functions, including hiring, training, performance reviews, conflict resolution, and terminations. • Developed and implemented new clinical protocols in collaboration with physicians. • Conducted performance evaluations and provided mentorship and coaching. • Analyzed operational data to identify areas of improvement in practice workflows. • Ensured compliance with all applicable laws, regulations, standards, and accreditation requirements. Negotiated contracts with insurance companies, vendors, and repairs from all necessary parties. Worked with corporate marketing to increase visibili
  • V
    Manager and Ophthalmic Assistant
    Vision America
    Jun 2012 - Sep 2015 (3 years 4 months)
    • Managed a team of 4 clinical staff; conducted regular performance evaluations. • Scheduled patient appointments efficiently, ensuring smooth clinic operations. • Administered prescribed medications and operated diagnostic imaging equipment. • Maintained detailed patient records and managed inventory of ophthalmic supplies. Negotiated vendor contracts for supplies and repairs. • Enhanced patient scheduling system, reducing wait times by 15%. • Led recruiting process and hiring of new team members. Provided training to new staff on ophthalmic procedures and patient care standards. Worked with corporate to establish marketing campaigns and saturation within local geographical demographic.
  • W
    Marketing and Business Development Coordinator and Manager
    Walker Automotive
    Jun 2010 - Jan 2012 (1 year 8 months)
    • Spearheaded design concepts for advertising materials; fostered collaboration with creative teams. • Streamlined marketing operations with automation techniques. • Devised lead generation, sales growth, and customer retention strategies. Negotiated with B2B and D2C • Built an engaged customer base through effective use of social media platforms. • Led a cross-functional team to a 30% increase in market share. Trained and cross-trained multiple members across teams to increase sales saturation in multiple business areas. Lead hiring efforts for necessary teams.
  • L
    Housing Coordinator Manager
    Lincoln Military Housing
    Jul 2008 - Mar 2010 (1 year 9 months)
    • Managed extensive client data and housing inventory records. • Ensured timely processing of tenancy applications. • Coordinated maintenance and repair of rental units. Negotiated contracts with vendors.• Introduced a digital scheduling system for property inspections, increasing efficiency.
Education verified_user 0% verified
  • B
    Bachelor of Arts
    Bishop State Community College
    Aug 2006 - May 2008 (1 year 10 months)
  • B
    Bachelor of Arts
    Bishop State Community College