Rachelle Roucou

A well-presented and articulate Customer Care professional with over four years' experience in the new build development industry and more than ten years in sales and customer service. Currently excelling as an Assistant Customer Care Manager in a fast-paced environment, demonstrating exceptional communication skills while liaising with property managers, agents, contractors, and residents. Strong capability in managing staff workloads, defect resolution, and delivering a high-quality customer journey. Experienced in handling monthly accounts, customer feedback, and social media communication, with a proven ability to provide outstanding service to home occupiers, investors, and HNWI clients.