R
Rachel Hodges
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California, United States
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- GAccounts Receivable/Project CoordinatorGeotek, Inc.,Apr 2022 - Jun 2024 (2 years 3 months)• Successfully managed accounts receivable and project coordination, ensuring timely invoicing and payment collection, boosting cash flow. ◦ Maintained meticulous records and reconciled accounts, ensuring financial accuracy and compliance with company policies. • Conducted detailed financial analysis, identifying discrepancies and implementing corrective actions, maintaining fiscal integrity. • Developed and implemented a new invoicing system, reducing errors by 15% and improving payment collection time. • Analyzed financial data to identify discrepancies, implemented solutions, and maintained fiscal integrity.
Assistant Manager/Customer Service SpecialistPeopleReadyJan 2016 - Sep 2021 (5 years 9 months)• Worked closely with team members to enhance service delivery, fostering a supportive environment that improved team performance. ◦ Consistently exceeded customer service targets, demonstrating a strong work ethic and commitment to excellence. ◦ Developed and executed training programs for new hires, resulting in a 15% reduction in onboarding time. ◦ Monitored and analyzed customer feedback, providing actionable insights that improved service quality. ◦ Led team projects, motivating members to achieve goals, enhancing overall team productivity and morale.- PFront Desk ReceptionistPrestige AutoMar 2012 - Jan 2015 (2 years 11 months)• Eager to learn and contribute, always ready to support team goals and enhance productivity. ◦ Managed front desk operations, enhancing customer satisfaction and streamlining check-in processes. • Coordinated daily front desk activities, ensuring efficient workflow and high-quality customer service. • Worked closely with team members to resolve customer issues promptly, boosting overall team performance. • Welcomed guests with a positive attitude, contributing to a friendly and professional atmosphere. • Ensured accurate customer data entry, minimizing errors and improving record-keeping for front desk operations.