R

Raaghul R

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Bengaluru, Karnataka, India

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Résumé

Jobs verified_user 0% verified
  • I
    Technical Troubleshooting Agent: Google Cloud
    Infosys Ltd.
    Jun 2024 - Current (2 years 1 month)
    Managed high-priority PO-P1 GCP technical support cases, specializing in Cloud logging, monitoring, trace, IAM security, Compute Engine, Networking, and Load Balancers.Exceptional customer handling and incident management, consistently leading solution articulation teams.Proficient in troubleshooting, root cause analysis, and resolving complex issues within SLAs.
  • Cognizant Technology Solutions
    GCP Cloud Technical Support
    Cognizant Technology Solutions
    Feb 2022 - Jun 2024 (2 years 5 months)
    Provided L1/L2 technical support for GSK web applications, ensuring high availability.Involves root cause analysis, troubleshooting for web application downtime.Authored detailed postmortem reports adhering to SRE best practices.
Education verified_user 0% verified
  • Kongu Engineering College
    Bachelor of Engineering: Mechanical
    Kongu Engineering College
    Jun 2016 - May 2020 (4 years)
  • G
    Google professional devops engineer
    Sep 2025 - Current (10 months)
  • G
    Google Gen Ai leader
    Aug 2025 - Current (11 months)
  • C
    Cisco certification Linux
    Aug 2025 - Current (11 months)
  • G
    Google associate cloud engineer
    Aug 2024 - Current (1 year 11 months)
Projects (professional or personal) verified_user 0% verified
  • A
    GCP Security Guidelines Assist
    Artech Infosystems Ltd.
    Oct 2025 - Current (9 months)
    Objective: Developed a RAG-based Al agent to automate the retrieval of GCP security guidelines, eliminating manual document searches.Tech Stack: Built with Vertex Al Search and Gemini, using a Python (Flask) backend containerized on Google Cloud Run.Security: Enforced strict access control via Google IAM (OIDC), restricting use exclusively to authorized @google.com employees.Impact: Reduced "time-to-answer" from minutes to seconds with 100% grounded responses and automated source citations.
  • Infosys
    VM Self Heal Bot
    Infosys
    Oct 2025 - Current (9 months)
    Objective: Engineered an autonomous AlOps sentinel to detect and resolve Virtual Machine failures in real-time.Logic: Utilized Gemini 1.5 Flash for zero-shot reasoning over infrastructure logs to trigger automated remediation (Restart/Resize).Architecture: Orchestrated an event-driven loop using Eventarc and Pub/Sub to maintain high application availability.Monitoring: Integrated Looker dashboards to provide full auditability and visualization of all Al-driven healing actions.
Awards verified_user 0% verified
  • R
    Raising star of the team
    Dec 2025 - Current (7 months)
  • B
    Best performer award
    Jan 2026 - Current (6 months)