René Mouynes

René Mouynes  new_releases

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Computer Engineering
Panama
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Résumé

Jobs verified_user 0% verified
  • A
    Chief Technology Officer
    Atom Chat
    Apr 2019 - Current (7 years 7 months)
  • A
    Co-Founder and CTO
    Atom Chat
    Apr 2019 - Current (7 years 7 months)
    Atom Chat is an AI-powered Conversational Commerce Platform that enables
    Enterprise and SMBs to maximize their Digital Sales while allowing them to Integrate and radically improve their Customer Touchpoints.
    What does this mean for your Digital presence?
    - Sales: Increase 4x conversions from a usual 3% to 10% up to 35%.
    - Customer Service: Decrease costs by 50% and improve Customer satisfaction. Real 24/7 service by enabling automation.
    What Channels do we work with? WhatsApp, Facebook Messenger, Web,
    Twitter, Telegram, SMS and Google RCS.
    Check us out at https://www.atomchat.io
  • P
    CoFounder
    Punto Facil Nicaragua
    Aug 2013 - Apr 2019 (5 years 9 months)
    We are a network of affiliated merchants throughout Nicaragua that allows a single point to pay utility bills, credit cards and airtime recharges easily and safely. Having more than 100+ affiliates with a projected growth of 300+ by the end of 2014.
  • Nestrix Corporation
    Co-Founder
    Nestrix Corporation
    Apr 2012 - Current (14 years 7 months)
    We are leaders in the development of Outsourcing solutions in our Region.
    Our partners have more than 15 years experience implementing Call centers, developing customized solutions and creating strategic marketing campaigns.
    Our main role is to build value by helping our customers define the correct
    approach, design the solution and execute to achieve a quick ROI.
  • Citi
    Senior VP Business Development
    Citi
    Sep 2010 - Mar 2012 (1 year 7 months)
    BR for Central America / Credit Cards (Business Representative)


    Design, analysis and documentation of the requirements for the platform
    migration for CITI Panama, Honduras, Guatemala, El Salvador and Costa
    Rica.


    Coordination, supervision and interaction with the Software Factory team from CITI Singapoure, El Salvador, Mexico, Costa Rica and Panama.


    Project Management of migration in Central America for technology
    deliverables, coordinating with regional development teams, QA, and Local
    Business Managers.
  • Citi
    VP Regional Manager (Software Factory)
    Citi
    Sep 2008 - Aug 2010 (2 years)
    Responsible for regional development teams for software lines of credit
    initiation, logistics and call center / IVR for Central America.


    Project Manager for local developments teams associated with all platforms for Credit Card Sales, Customer Service and Collection.
  • Citi
    Regional Business Process Management Coordinator
    Citi
    Sep 2006 - Sep 2008 (2 years 1 month)
    Project Coordination Technology / operations for the entire Central American
    region.


    Management of 30 + technology developers team, quality control and Business managers for all Central American Branches.


    Standardization of credit initiation processes, customer care and logistics through the use and implementation of BPM tools.


    Reengineering and optimization of various processes through the implementation of new technologies.
  • H
    Lead Developer
    HMCVA
    May 2001 - Aug 2003 (2 years 4 months)
Education verified_user 0% verified
  • Virginia Tech
    Bachelor of Engineering Computer Engineering
    Virginia Tech