Quinton Balhorn CRM Administration | Team Management | CSM | Customer Retention

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Executive Customer Success and Business Development Manager

Northpoint Asset Management,

Apr 2015 - Current (11 years 7 months)

• Spearheading recruitment and hiring process, enhancing team capabilities and driving company growth. • Nurturing customer relationships and protecting client assets, achieving a 30% increase in customer retention rates. • Consistently achieved top sales performer status every quarter for 9 consecutive years. • Developing and executed sales strategies that increased revenue by 40% • Implementing and optimizing several comprehensive CRM systems, including: Buildium, Salesforce, LeadSimple, JotForms, and Hubspot. • Managing teams effectively, fostering a positive work environment and contributing to a 75% decrease in employee turnover. • Developing and executing onboarding programs, resulting in higher retention rates. • Streamlining

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Senior Business Development Specialist

Northpoint Asset Management Inc

Jan 2015 - Current (11 years 10 months)

Spearheading recruitment and hiring process, enhancing team capabilities and driving company growth.
Nurturing customer relationships and protecting client assets, achieving a 30% increase in customer retention rates.
Consistently achieved top sales performer status every quarter for 9 consecutive years.
Developing and executed sales strategies that increased revenue by 40%
Implementing and optimizing several comprehensive CRM systems, including: Buildium, Salesforce, LeadSimple, JotForms, and Hubspot.
Managing teams effectively, fostering a positive work environment and contributing to a 75% decrease in employee turnover.
Developing and executing onboarding programs, resulting in higher retention rates.
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Senior Customer Success Manager

Discover Financial Services,

Mar 2014 - Apr 2015 (1 year 2 months)

• Analyzed customer data to identify trends and proactively address potential issues, improving customer satisfaction scores. • Deescalated high-stakes customer conflicts on a daily basis, drastically reducing default rates. • Collaborated with cross-functional teams to develop customer-centric solutions and streamline operations. • Led monthly training sessions on best practices and industry regulations, ensuring compliance and high performance among team members. • Developed and maintained detailed documentation of client interactions and resolutions, providing valuable insights for continuous improvement. Often via cold calling.

Escalation Specialist

Discover

Mar 2014 - Feb 2015 (1 year)

Analyzed customer data to identify trends and proactively address potential issues, improving customer satisfaction scores.
Deescalated high-stakes customer conflicts on a daily basis, drastically reducing default rates.
Collaborated with cross-functional teams to develop customer-centric solutions and streamline operations.
Led monthly training sessions on best practices and industry regulations, ensuring compliance and high performance among team members.
Developed and maintained detailed documentation of client interactions and resolutions, providing valuable insights for continuous improvement.

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Front End Manager/Hiring Director

Sam's Club,

Feb 2011 - Mar 2014 (3 years 2 months)

Managed and supervised front-end operations across multiple departments, ensuring smooth and efficient processes.
Resolved customer issues promptly, enhancing client satisfaction and loyalty.
Developed and maintained employee schedules for over 200 staff members, ensuring optimal staffing levels.
Provided training, support, and performance feedback, fostering a motivated and high-performing workforce.
Implemented process improvements that increased customer service efficiency and employee satisfaction.
Led hiring initiatives, effectively recruiting and onboarding new employees to meet organizational needs.
Monitored inventory levels and coordinated with suppliers to ensure timely stock replenishment.
Analy

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Radio Personality

KVEL Radio Co.,

Dec 2006 - Aug 2009 (2 years 9 months)

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Public Relations Manager

Panacom Productions,

Apr 2004 - Aug 2011 (7 years 5 months)

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Public Relations Manager

Panacom Productions

Feb 2004 - Aug 2011 (7 years 7 months)

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Customer Success Manager

Deviant Designs,

Jul 2002 - Feb 2009 (6 years 8 months)

Served as the primary point of contact, effectively communicating with clients and handling inquiries.
Maintained and organized schedules, ensuring timely updates and efficient time management.
Monitored and reported on financial activities, ensuring accurate and up-to-date records.
Assisted in the planning and execution of internal design projects, providing logistical support.
Coordinated and managed daily tasks, including scheduling appointments, running errands, and arranging travel logistics.
Provided exceptional customer service, addressing client needs and resolving issues promptly.
Managed and updated client records and databases, ensuring accuracy and confidentiality.
Utilized CRM software to trac

Floor Manager, Logistics Coordinator

PepsiCo

Quinton Balhorn

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Quinton Balhorn

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