Quintana Garcia Pablo Adrian

Quintana Garcia Pablo Adrian

About

Detail

CS and Helpdesk Specialist Agent
Peru
Contact Quintana regarding: 
work
Full-time jobs
Starting at USD680/month

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • B
    Helpdesk Specialist Agent
    B2B
    Aug 2021 - Oct 2023 (2 years 3 months)
  • BetConstruct
    Customer service agent
    BetConstruct
    Mar 2021 - Aug 2021 (6 months)
    - Spanish, English and Portuguese communication with partners (clients) - Support and optimization of all available services and products for our partners. - Direct communication with partners and account managers to check all service requests from our clients.
  • TRANZACT
    Quality Assurance Analyst
    TRANZACT
    Sep 2020 - Jan 2021 (5 months)
    - Review, verify and confirm the quality of enrollment calls for insurance (Humana, Anthem, Kaiser, United healthcare, Aetna...) in USA health plans in English or Spanish (billingual). - Take into account the corresponding disclosures, the correct treatment of the agent with the client, the appropriate use of language and the correct process, respecting the ideal conditions to acquire the service.
  • Gothia Consultores SAC
    Customer Support Agent
    Gothia Consultores SAC
    Feb 2018 - Feb 2019 (1 year 1 month)
    - Gestión del servicio personalizado a los usuarios de una empresa global de apuestas, Betsson es específico. - Guiamos al usuario con sus dudas sobre los productos ofrecidos, guía con eventos y mercados de apuestas disponibles, reclamos, información sobre sus cuentas. - Información sobre los pagos realizados o que deben realizar para regularizar sus cuentas en circunstancias urgentes. - Verificación de fraude, información errónea o evidencia de lavado de dinero y tareas dirigidas o solicitadas por team leader Perú.
  • S
    Customer service Agent
    Softnyx Latinoamérica
    May 2017 - Feb 2018 (10 months)
    - Bilingual service to users about trading, sportsbook, payments and all offered products offered in our gaming platform by inbound/outbound calls, chat and email. - Online Marketing department, community manager of online game, communication with users about their accounts and payments online. - Direct attention to all public, offering the different brands of national clothes in the place of sale, In charge of the appearance and organization of the different garments in the local - Direct attention to the general public, pertaining to the bar area, made of waiter, in charge of the pantry, full support to the bar department. Ensure the excellence of the pool and entertainment area
Education verified_user 0% verified
  • JB Enterprise Group
    ITIL 4 public Remote experience
    JB Enterprise Group
    Sep 2023 - Current (2 years 11 months)
    The key elements of ITIL 4 are the four dimensions, the guiding principles, the move from processes to practices, and the ITIL service value system
  • CIBERTEC
    Gestión del desempeño con KPIS
    CIBERTEC
    Mar 2020
  • Universidad Inca Garcilaso de la Vega
    Administración y gestión de empresas
    Universidad Inca Garcilaso de la Vega
    Aug 2009 - Dec 2014 (5 years 5 months)