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Quincy Austin

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Missouri, United States

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Résumé

Jobs verified_user 0% verified
  • Eversana
    Patient Services Coordinator
    Eversana
    Oct 2023 - Jun 2024 (9 months)
    Provided an exceptional patient experience through telephonic service, triaging documentation provided to appropriate parties and initiating patient setup The CSR acts as secondary support for the care teams Managed all faxes which includes uploading to patient database and assigning to the correct Care Team member Placed outgoing and receive inbound telephone calls as necessary and route appropriately; if able resolve patient issue without further escalation Maintained the confidentiality and integrity of protected health information; follows HIPPA security policies and procedures All other duties as assigned Acted as a first point of contact to triage inbound phone calls Completed data entry tasks; enter and set up new patients in databas
  • S
    Housekeeper
    St. Luke's Des Peres Hospital
    Dec 2021 - Oct 2022 (11 months)
    Performs routine cleaning of assigned patient rooms, baths, laboratories, offices, rest rooms, locker rooms or other areas using standard cleaning supplies and disinfectants to the high standards of cleanliness and disinfecting as directed. Measured by: Supervisory observation, as reported by others and documented discrepancies. Dusts and wet mops floors and vacuums carpets; dusts and cleans furniture, fixtures, horizontal surfaces, vents, etc. Sanitizes and/or polishes mirrors, glass partitions, doors and similar interior glass surfaces; scours or polishes drinking fountains, bathtubs, showers, sinks or other porcelain surfaces; empties, sanitizes and re-lines wastebaskets. Replenishes bathroom and rest room supplies of paper towels, toile
  • W
    Custodian
    Washington University School of Medicine
    Feb 2016 - Aug 2021 (5 years 7 months)
    Collected and disposed of trash and recyclable products by taking to appropriate compactor. Cleaned and disinfected restrooms, offices, conference rooms, kitchens and break areas. Operated mechanical floor cleaning equipment, vacuums and mopping systems, wet/dry vacs, and other materials related to building cleaning. Moped buffed and maintained all floors and dust/vacuum work areas and labs. Washed interior windows (as requested by customer). Reported items that needed to be repaired or replaced. Set-up table and chairs for meetings and special events. Notified working lead or supervisor when supplies are needed. Other duties as assigned by lead or supervisor.
  • C
    Technical Specialist I
    CHARTER MEDIA
    Mar 2015 - Jul 2015 (5 months)
    • Actively and consistently support all efforts to simplify and enhance the customer experience • Monitor department email and phone lines providing support to local and remote users while utilizing the helpdesk trouble ticket software to track the status of all requests • Verified the integrity of accessories and clean the equipment • Configured equipment to customer specifications • Installed RAM, hard drives, video cards, CD-ROM's, and other peripherals • Kept the tracking and inventory databases up to date • Set, configured, and troubleshoot PC/laptop and printers in a LAN environment • Analyzed, tested and evaluated new products • Maintained library of current BIOS, drivers and patches for supported equipment
  • Charter Communications
    Technical Customer Service Representative
    Charter Communications
    Mar 2014 - Mar 2015 (1 year 1 month)
    • Performed complex troubleshooting and resolution of inbound telephone repair and internet calls • Performed highly complex troubleshooting of telephone customer care issues (e.g. provisioning issues, switch related issues, and network related issues) • Provided advanced problem diagnosis, resolution and follow-up for inbound telephone customer reported issues • Coordinated resolution of trouble tickets with other departments • Initiated and implemented appropriate changes within the telephone switch, as necessary • Resolution and follow-up of escalated telephone customer service calls, as necessary
  • H
    Desktop Tech Support
    Hospital Sisters Health System (Via PDS IT)
    Aug 2013 - Dec 2013 (5 months)
    • Migration of .pst files from the user's old email address to the user's new email address. • Troubleshoot, diagnose, and provide resolution for PC related issues • Respond to complex questions from end users and provide assistance. • Developed rapport and trust • Escalated complex problems to next level of support • VPN Connection issues • Password resets for network and various home medical programs • Assisting users with being able view email from android phones, iphones, ipads. Technical Environment: Active Directory, Exchange, Windows XP, Windows 7, Microsoft Outlook 2010, DNS, DHCP, e-mail, IP addressing
Education verified_user 0% verified
  • M
    A.A.S. Degree
    Missouri College
    Jan 2005 - Aug 2006 (1 year 8 months)