Quennie Bolongon
About
Detail
Operations Associate in Live Tracking Logistics
Philippines
Résumé
Jobs
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- TOperations SpecialistTradeKartSep 2025 - Current (1 year 2 months)Selected as a founding member of the US Operations team out of 45, scaling processes from UK coverage (~100K+ trade products, 300+ live orders, ~80% national reach) to US expansion in partnership with Home Depot.
• Coordinated live order operations across 30K+ trade products, improving courier completion rates to 98.5% and sustaining SLA compliance across UK and US regions.
• Administered logistics data for 200-300+ live orders per shift, achieving 100% real-time visibility and reducing failed deliveries by 0.6pp week-over-week.
• Strengthened merchant engagement by liaising with 850+ merchants, 7 couriers, and 20+ drivers daily, raising fulfilment accuracy to 96.6% and lowering full rejection rates to 2.7%.
• Enhanced c 
International Distribution SpecialistREPS & Co.Nov 2024 - May 2025 (7 months)Team member for a newly established International Distribution Dept for a UK account, while monitoring 2-5 staff. Fulfilled e-tickets, mobile QR codes/transfers, and flash seats, prioritizing urgent orders during peak windows.
• Processed and audited 400+ inventory transactions monthly using Excel, Google Sheets, and Airtable.
• Managed POS system entries for sold and active inventory, equivalent to ~$5K-$10 daily sales.
• Monitored 1K+ monthly email inquiries and coordinated with internal teams to resolve delivery issues, track fulfillment status, and maintain a positive customer experience.
• Audited/reconciled inventory to prevent errors, slash fulfillment delays, and ensure 100% compliance.- GDispatch Associate verified_user Verified experienceGP SERVICESMar 2021 - Oct 2024 (3 years 8 months)Administered front-line and logistics support for an e-commerce store, handling high-volume parcel shipments across multiple delivery routes. Monitored staff hours and schedules to address staffing issues.
• Processed 150–200+ parcels daily, while issuing official receipts for all transactions.
• Tracked daily shipments and timely delivery of 2 couriers by maintaining constant communication with drivers, verifying truck locations, and updating status to streamline dispatches and avoid delays.
• Assigned sprinters based on route and transaction details, optimizing delivery coverage and shift time.
• Reported delivery concerns, route limits, and parcel issues to relevant departments for apt resolution. - ROperations ManagerRB & OGS E-com ServicesMar 2018 - Aug 2025 (7 years 6 months)Initially hired as Operations Assistant, then promoted to Team Lead, until Ops Manager. Supervised a 12-member team, serving as the main POC for clients, vendors, and logistics partners. Managed schedules and shift coverage.
• Oversaw 180-250+ daily dispatches, coordinating closely with delivery teams to ensure timely delivery.
• Prepared monthly/quarterly/annual reports on expenses, inventory, and sales using Spreadsheets. - Executive Assistant to the Internal Revenue OfficerBureau of Internal RevenueApr 2013 - Apr 2014 (1 year 1 month)Provided high-level administrative support to the Revenue Officer, assisting with sensitive appointments, confidential records, and tax-related services for local businesses and individuals, assisting 100+ clients per day.
• Assisted 100+ bookkeepers and liaised with large local entities to ensure accurate documentation and timely submission of tax requirements.
Education
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- MBachelor of Science in SociologyMSU-IIT, PhilippinesJan 20195x Dean’s Lister