Jose Andres Queipo

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CUSTOMER SERVICE REPRESENTATIVE

SIM STORE

Jun 2023 - Current (2 years 10 months)

In my position as a customer service representative, I managed a large volume of orders, providing effective technical support and ensuring a satisfactory post-sales experience for more than 1200 customers. I achieved a response time of less than 45 seconds in 100% of customer support cases. Additionally, I handled an average of 10-15 inquiries daily via phone, chat, and email, resolving technical and logistical issues with a 90% customer satisfaction rate. I managed bookings and service modifications using CRM software (Intercom and Zoho), ensuring accuracy and efficiency. Furthermore, I coordinated with operational teams to ensure the swift resolution of incidents, significantly enhancing the overall customer experience.

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HUMAN RESOURCES ASSISTANT

LINETOR

Dec 2022 - Jun 2023 (7 months)

As an assistant in the Human Resources area, I managed recruitment and property search processes, contributing to the success of projects with clients in the real estate sector. Hired cleaning staff for 70% of the required applications, meeting the established deadlines. Actively participated in the sales closing process, closing 50% of the property rental transactions. Additionally, I supported the monitoring of transportation processes by coordinating candidate interviews and maintaining communication with applicants, which contributed to achieving a 70% compliance rate in hiring timelines and enhancing the overall efficiency of recruitment efforts.

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Gerente general

Solo Mineros

Sep 2019 - Mar 2020 (7 months)

- Todo lo referente a la minería de criptomonedas, blockchain, asesorías, inducciones, charlas y demás

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VIRTUAL ASSISTANT / CALL CENTER SALESPERSON

SB - MEDICAL

Apr 2019 - May 2019 (2 months)

As a virtual assistant, I managed a high volume of U.S. clients in the medical sector. Followed up on customer requests, resolving 90% of cases effectively.

Backend assistant

Grand Teton Professionals LLC

Feb 2019 - Apr 2019 (3 months)

- Ayudar americanos a conseguir créditos de manera remota

Jose Andres Queipo

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