PUNEET SHARMA

Technical Support Engineer (SaaS)

Egnyte

Sep 2025 - Current (1 year)

• Providing remote technical support to international clients in a SaaS environment. • Troubleshooting application access, configuration, and performance- related issues. • Assisting customers with onboarding, usage guidance, and best practices. • Diagnosing issues using logs, user reports, and system behavior analysis. • Ensuring timely resolution while maintaining high customer satisfaction.

B

System Administrator

Binary Global Pvt Ltd

Sep 2021 - Sep 2025 (4 years 1 month)

• Administering Linux servers (Ubuntu, CentOS, RHEL) and Windows environments. • Managing virtualization platforms including VMware, Hyper-V, and VirtualBox. • Installing and configuring Windows Server 2016 and end-user operating systems. • Troubleshooting hardware components and peripheral devices (printers, desktops). • Configuring and supporting MS Outlook (2007-2016) and email services. • Providing remote and on-call technical support using TeamViewer. • Handling IT asset management and ticketing tools for issue tracking.

E

Administration Executive

Extramarks Education

Aug 2018 - Aug 2021 (3 years 1 month)

• Conducted market research and processed data for business insights. • Managed administrative operations, documentation, and office coordination. • Assisted sales, front office, and management teams with daily operations. • Handled invoices, receipts, billing, and vendor coordination.

E

Senior IT Resource Executive

Extramarks Education

Apr 2013 - Aug 2017 (4 years 5 months)

• Managed hardware and software support across multiple client locations. • Installed and configured Windows, Linux, and macOS systems. • Performed network troubleshooting and system maintenance activities. • Delivered technical training and ensured strong client relationships.

M

Trainee - Embedded Linux

Miracle Technologies

Mar 2012 - Mar 2013 (1 year 1 month)

• Worked on embedded systems and Embedded Linux fundamentals.

Technical Support Engineer

Sony India Pvt Ltd

Apr 2011 - Jul 2011 (4 months)

• Provided technical support for consumer electronics products. • Diagnosed hardware and software issues and assisted customers.

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