Pumeza Tundzi

Sales Phone Agent

LawnStarter

Mar 2026 - Current (3 months)

C

LIVE CHAT SUPPORT ASSISTANT

Cre8work

May 2025 - Current (1 year 1 month)

• Provide real-time customer assistance via online chat to resolve queries, issues, and complaints. • Handle multiple chat conversations simultaneously, ensuring high response accuracy and timely resolution. • Assist customers with product information, order tracking, account issues, and troubleshooting. • Escalate complex issues to relevant departments while maintaining customer satisfaction. • Maintain detailed records of customer interactions and support activities. • Uphold brand voice and tone across all written communications.

B

CALL CENTER AGENT

Benoni Herbal Medicine Manufacturer,

Oct 2024 - Current (1 year 8 months)

• Averaged 100+ sales weekly, maintaining a 30% conversion rate. • Upsold or cross-sold to 25% of customers, boosting revenue and satisfaction. • Handled 120+ customer calls daily, consistently meeting service-level agreements. • Reduced absenteeism by 30% through dependable attendance and team engagement.

B

CALL CENTER AGENT

Bwise Advisory Services,

Dec 2023 - Oct 2024 (11 months)

• Improved data entry accuracy by 25% through streamlined processes. • Exceeded sales targets and consistently met call performance metrics. • Played a key role in reducing absenteeism and enhancing team morale.

B

ADMINISTRATIVE ASSISTANT / RECEPTIONIST

B-WISE Consulting,

Dec 2023 - Oct 2024 (11 months)

• Managed executive calendars and coordinated meetings for 5 executives. • Cut office costs by 25% through vendor negotiations and expense tracking. • Developed a new filing system, reducing document retrieval time by 40%. • Processed 50+ invoices monthly with high accuracy.

B

WAREHOUSE CHECKER

Bheka Management Services,

Jan 2021 - Sep 2023 (2 years 9 months)

• Handled 200+ inventory transactions daily, maintaining 99.5% accuracy. • Increased warehouse productivity by 25% via optimized workflows. • Reduced inventory discrepancies by 40% through root-cause analysis.

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