Priyanka Mhatre

16+ years of extensive experience in business operations within the financial services industry. Proven track record in enhancing customer satisfaction and spearheading process improvements. Strategic thinker with a knack for data-driven decision-making and performance optimization. Innovative problem solver with a history of developing and executing customer success strategies. Experience managing a diverse portfolio of users, providing personalized support and strategic insights to improve service delivery. Consistently achieved revenue growth through strategic planning, performance monitoring, and data analysis. Expertise in cross-functional collaboration, ensuring seamless customer experiences and product adoption. Skilled in stakeholder management and revenue growth strategies, with a focus on operational success. Fluent in CRM systems (Salesforce, HubSpot) and adept at using customer support tools (Freshdesk, Freshchat). Commended for leading critical regulatory projects and introducing efficient partner service processes. Adept at managing and developing high-performance teams, with a focus on achieving strategic goals and improving partner productivity.