P

Priya Leigh Singh

About

Detail

South Africa
Contact Priya regarding: 
work
Full-time jobs

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • C
    Customer Success Advocate
    Jan 2023 - Current (3 years 10 months)
    • Driving customer satisfaction through timely response to inquiries • Reactively executing on questions being raised by customers • Work in collaboration with internal teams to mitigate loss of revenue within the customer base • Clients at risk of churn regularly updated on CRM System • Help troubleshoot and solve customer problems where appropriate e.g. outage/issue inquires, export inquiries (data size requests), ingestion updates • Identify upsell opportunities when talking with customers • Drive customer education through training awareness and attendance, as well as ability to share knowledge and demonstrate or train when required • Diligent record keeping and database management within the CRM system
  • Mimecast
    Customer and Sales Support
    Mimecast
    Mar 2022 - Mar 2023 (1 year 1 month)
    • Reactive Partner / Customer – Account management support and query management • Proactive Customer Engagements as prescribed by specific projects. ◦ Customer Retention ◦ Call down day participation based on Customer / Partner engagement focused activities ◦ Customer Account Optimisation reporting • SalesForce Management – Customer and Contact Records ◦ Identifying upsell opportunities for Customer Success Desk customers
Education verified_user 0% verified
  • University of KwaZulu Natal
    Bachelor of Commerce (BCom)
    University of KwaZulu Natal
    Jan 2018 - Jan 2021 (3 years 1 month)