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Prithvi GR
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New Jersey, United States
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Strategic Engagement ManagerGainsightJan 2022 - Oct 2024 (2 years 10 months)• Led 25+ onboarding and 30+ upgrade projects, partnering with executive sponsors to align delivery with business goals. • Owned end-to-end implementation: milestone planning, virtual/on-site delivery, and creation of tailored project artifacts. • Translated objectives into actionable plans, driving best practices for onboarding new and existing customers. • Built project schedules and WBS to ensure accountability; managed scope, change orders, and stakeholder expectations. • Delivered clear status reports and executive communications; identified and mitigated risks proactively. • Built strong client relationships, provided strategic guidance in Customer Success, and ensured high satisfaction. • Conducted evaluations of deliverables,- EProject Manager – Application Development & Strategic ProgramsEWIG Technologies Pvt. Ltd.Sep 2019 - Dec 2021 (2 years 4 months)• Led end-to-end delivery of multiple custom application development projects. • Partnered with business leaders to drive strategic decisions on product architecture, delivery roadmaps, and resource planning. • Managed cross-functional teams through Agile and Waterfall methodologies, ensuring timely delivery and quality assurance. • Conducted impact analysis, scope definition, and risk management for custom integrations and data migration efforts. • Created KPI dashboards using Power BI, improving executive visibility and delivery predictability by 30%. • Championed continuous improvement efforts that reduced cycle times and increased team velocity by 20%.
- Program Quality AnalystDeutsche BankJan 2013 - Jan 2019 (6 years 1 month)• Provided consulting and delivery services for enterprise solutions across Microsoft Azure, including Compute, Networking, SQL, and Storage. • Collaborated with global teams to deploy hybrid cloud architectures, drive platform migrations, and optimize cloud costs. • Built automation scripts and SOPs that improved efficiency of support operations and reduced incident resolution time. • Designed governance workflows for service delivery, increasing SLA compliance to 98% and reducing escalations. • Facilitated onboarding and knowledge transfer for cross-shore teams, improving project stability and client satisfaction.