P

Princess Joy Saulan

About

Detail

Results-driven professional with 16 years of experience, including 12 years in BPO and 4 years in real estate.
Rodriguez, Calabarzon, Philippines
Contact Princess regarding: 
work
Full-time jobs
Starting at USD1.1k/month
Flexible work
Starting at USD5/hour

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • Cleaning In Motion
    Appointment Setter
    Cleaning In Motion
    May 2025 - Nov 2025 (7 months)
    Responsible for B2B appointment setting focused on parking lot repair and
    maintenance services. Managed daily outbound calling, averaging 100 dials per day,
    engaging business owners, property managers, and facility directors. Qualified
    prospects based on service needs, budget, and timeline, while nurturing warm and
    cold leads through consistent follow-ups. Coordinated schedules, maintained accurate
    CRM records, and ensured smooth handoff to the sales team for site assessments and
    service proposals.
  • M
    Cold Caller | Lead Manager | Coach I | Coach II | Nesting Coach
    Mpower Solutions
    Jun 2021 - May 2025 (4 years)
    Started as a Cold Caller qualifying homeowners interested in selling their property for
    both investor and realtor campaigns. Conducted high-volume outbound calls, verified
    motivation, condition, timeline, and price to determine lead quality, and transferred
    qualified sellers to acquisition teams.
    Promoted to Lead Manager, managing follow-ups, nurturing long-term leads, and
    maintaining accurate pipeline updates across CRM systems. Progressed to Coach I and
    Coach II, where I trained new agents on scripts, objection handling, performance
    expectations, and KPI management. Eventually served as a Nesting Coach, supporting
    newly graduated trainees during their transition to production, monitoring calls,
  • S
    Tier 3 Engineer Chat Support
    Sutherland Global Services - Shaw IT Centre
    Aug 2018 - Jan 2019 (6 months)
    Provided advanced technical support via chat for telecommunications and IT-related
    concerns. Handled escalations from Tier 1 and Tier 2 teams, performed in-depth
    troubleshooting, analyzed system logs, and guided customers through complex
    technical resolutions. Ensured accurate documentation and collaborated with backend
    teams for unresolved issues.
  • AFNI Philippines Inc.
    Chat Support Representative
    AFNI Philippines Inc.
    May 2018 - Current (8 years 5 months)
    Provided technical and customer support through chat for various telecommunications
    and B2B accounts, including BBC. Handled a wide range of inquiries such as service
    issues, account updates, technical troubleshooting, and product information.
    Delivered accurate resolutions by diagnosing connectivity problems, guiding
    customers through step-by-step fixes, and escalating complex cases when needed.
    Ensured a positive customer experience through efficient communication, adherence
    to quality standards, and consistent achievement of performance metrics.
  • C
    Tier 2 Tech Support
    CVG MakatiShaw
    Oct 2013 - Feb 2016 (2 years 5 months)
    Provided technical support for Dell, TWC, and Intuit.
  • S
    Customer Service Advisor
    Sitel Customer Care Philippines
    Jun 2009 - Sep 2013 (4 years 4 months)
    Handled customer inquiries and resolved issues for TMUK Stream, CVG Makati, and
    Shaw.
Education verified_user 0% verified
  • S
    BSED-Music
    Saint Mary's College- Mother Ignacia Avenue.
    Jan 2004 - Jan 2008 (4 years 1 month)
    College 2004-2008
  • S
    High School
    Saint Mary's College- Mother Ignacia Avenue.
    Jan 2000 - Jan 2004 (4 years 1 month)
    SY2000-2004