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Princess Aquino

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Ilocos Region, Philippines
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Full-time jobs

Timeline

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Résumé

Jobs verified_user 0% verified
  • Staffing Venture Capital
    Executive Assistant
    Staffing Venture Capital
    May 2024 - Jan 2025 (9 months)
    • Manage calendars and schedules* — coordinate meetings, appointments, and travel arrangements. • Handle communications* — draft, proofread, and respond to emails, calls, and correspondence on behalf of executives. • Prepare documents and reports* — create presentations, meeting agendas, and detailed reports. • Support project coordination* — track deadlines, follow up on deliverables, and assist in project planning. • Maintain confidentiality and organization* — manage sensitive information and ensure efficient office systems. • Successfully managed complex calendars and travel arrangements for C-level executives, ensuring 100% schedule accuracy. • Coordinated high-level meetings and events, including board meetings and leadership offsites
  • E
    Sales Development Representative
    Engage | United States
    Jul 2022 - Feb 2024 (1 year 8 months)
    Contributed to a 35% growth in quarterly pipeline by identifying and targeting high-value accounts using ABM Achieved a 25% conversion rate from initial outreach to qualified opportunities through strategic use of personalized email sequences and cold calling, outperforming the team average by 8%. Booked 50-80 qualified meetings per day for Account Executives, directly contributing to a 20% increase in closed-won deals. Maintained a daily outbound call volume of 500-800 dials with a 12% connect rate, consistently ranking in the top 10% of SDRs on the team. Managed a portfolio of 500+ active leads using Salesforce and Outreach, reducing lead response time by 40% and increasing engagement by 18%.
  • S
    Customer Service Representative
    Sitel | Baguio City CAR-Cordillera Philippines
    Jan 2019 - Feb 2022 (3 years 2 months)
    • Responded promptly and professionally to customer inquiries via phone, email, and chat.. Resolved customer complaints with empathy, efficiency, and attention to detail. • Maintained high customer satisfaction ratings through effective communication and problem- solving. • Provided accurate information regarding products, services, and policies. Followed up with customers to ensure issue resolution and satisfaction. • Documented interactions and service issues in CRM systems. • Handled high call and ticket volumes while maintaining quality service. • Reduced average resolution time by streamlining support processes. • Identified recurring issues and suggested improvements to reduce future complaints.