Precious Ziworitin

Z

Consumer service

Zenith Solutions

Aug 2024 - Dec 2024 (5 months)

• Handled customer queries, complaints, and service requests via multiple channels. • Assisted in processing orders and tracking deliveries for clients. • Maintained a 90%+ customer satisfaction rate through active problem-solving. • Worked closely with the sales team to provide accurate product recommendations. • Updated customer records and followed up on unresolved issues.

A

Administrative Assistant

AVIDAS footwears

Oct 2023 - Dec 2024 (1 year 3 months)

Customer Care

Sulphil Tech Hub

Jan 2023 - Jun 2024 (1 year 6 months)

• Responded to customer inquiries via phone, email, and social media. • Assisted students in enrolling for tech courses, increasing enrollment by 10%. • Provided product and service information, resolving customer complaints efficiently. • Collaborated with the marketing team to improve customer engagement strategies. • Maintained customer records and ensured timely follow-ups.

Secretary

Sulphil Tech Hub

Jan 2023 - May 2024 (1 year 5 months)

P

Customer Support Associate

Primemart Nigeria

Oct 2022 - Dec 2022 (3 months)

• Assisted customers with product inquiries and order-related concerns. • Managed complaints and escalated unresolved issues to the appropriate department. • Provided guidance on payment and refund processes. • Ensured customers had a seamless shopping experience on the company's e-commerce platform. • Conducted follow-up calls and emails to ensure customer satisfaction.

Customer Experience Officer

BrightWave Technologies

Jun 2022 - Aug 2022 (3 months)

• Handled inbound and outbound calls, resolving customer issues promptly. • Provided technical support and troubleshooting assistance for software users. • Assisted in onboarding new clients by explaining service benefits and features. • Kept detailed logs of customer interactions to improve service quality. • Worked with the IT team to enhance user experience based on feedback.

Precious Ziworitin

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