Precious Reuben

Precious Reuben

About

Detail

FCT, Nigeria

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • B
    Customer Success Specialist
    Bubble Ai
    May 2025 - Current (1 year 5 months)
    • Owned the end-to-end customer journey from onboarding through adoption, retention, and expansion, ensuring consistent product value realization.
    • Managed a high-value portfolio of 40–60 customers, serving as the primary point of contact for onboarding, adoption, and ongoing relationship management.
    • Maintained an average 90%+ customer satisfaction (CSAT) rate by proactively addressing concerns and coordinating swift cross-functional resolutions.
    • Guided 10–15 new customers per month through onboarding workflows and product features to significantly accelerate time-to-value.
    • Increased customer engagement and product adoption by analyzing usage data and delivering personalized, feature-utilization recommendations.
  • MyEdSpace
    Customer Success Manager
    MyEdSpace
    Feb 2024 - May 2025 (1 year 4 months)
    • Handled 40+ daily customer interactions and boosted first-contact resolution rates by 20% while elevating overall response quality.
    • Analyzed customer feedback to identify critical service gaps, directly supporting upsell conversations that improved conversion opportunities by 12%.
    • Authored 8 training materials and support playbooks, improving team handling speed by 15% and cutting new-hire onboarding time by 30%.
    • Managed multi-account relationships, prioritizing strategic customer objectives, mitigating operational risks, and deploying proactive engagement plans.
    • Partnered cross-functionally with Sales, Support, Product, and Operations teams to advocate for customer needs and drive successful business outcomes.
  • D
    Customer Success Specialist
    Dr. Hassan's Hospital
    Feb 2022 - Jan 2024 (2 years)
    • Reduced appointment no-show rates by 20% for a patient base of 800+ through optimized reminder configurations and proactive communication.
    • Delivered Tier 1 technical support for internal health management systems utilized by 50+ staff, minimizing system-related delays by 25%.
    • Designed and implemented 5 support protocols that cut average inquiry response times from 12 hours to 7 hours.
    • Collaborated on 10 patient experience optimization projects, successfully increasing patient satisfaction scores by 15%.
    • Resolved 90+ complex patient concerns via structured conflict management, reducing escalations by 18% and strengthening retention.
    • Maintained an average 24-hour or less response time for priority requests
Education verified_user 0% verified
  • N
    BSc Biology
    National open university
    Apr 2021 - Jul 2025 (4 years 4 months)
  • P
    National Diploma In Science And Laboratory Tech
    Plateau State Polytechnic
    Feb 2016 - Jul 2018 (2 years 6 months)