P
Precious Onyeise
About
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California, United States
Résumé
Jobs
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- SSeel/ Customer CoordinatorMay 2024 - Current (2 years 6 months)Experienced Customer Coordinator with a proven track record of scaling customer support operations and improving satisfaction metrics. Promoted to Tier 2, collaborating closely with merchants, finance, and claims teams to resolve coverage inquiries, payment issues, and fraud investigations. Trained TASKUS agents on Seel policies and best practices while leveraging AI tools to streamline service delivery. -Volunteered to take on projects at such as working with our BD team on new widget features for merchant/clients -Communicated between Merchant and operation teams on updates or demo tests for new data features on merchant websites. Played a key role in driving customer experience improvements—boosting Trustpilot reviews from 2.0 to 4.5, in
- SSKIMS / E-Commerce & Customer OperationsJan 2023 - Feb 2025 (2 years 2 months)- Utilized Shopify and Global-E to assist with customer orders, contact requests, and lost packages.
- Collaborated with the Operations team using ROMS software to track inventory movement.
- Flagged issues on website errors from customer data.
- Helped raise retention with a 94% increase of repeat purchases during the first 24 hours of Bi-Annual Sale vs. prior year.
- Improved CSAT metrics from 66% to 92%, advancing from "Training" to "Tier 1."
- Partnered with e-commerce leads to strategize marketing efforts, increasing inbound customer interest and revenue.
- Enhanced tracking support with NARVAR, improving customer metrics in the first week of the year.
- Designed and executed customer satisfact 
Sales Operations SpecialistAlo YogaJul 2022 - Dec 2022 (6 months)- Used FDM4 and Global-E to process orders and manage inventory.
- Tracked customer case records via Salesforce Administration.
- Created sales marketing materials, boosting End of Year Anniversary sales by 5%.
- Improved agent KPI scores by 25% during the holidays.
- Increased sales pipeline by 274% YoY, managing nearly 3K customer conversations in a single day.
- Developed and implemented a loyalty program to improve retention.
- Communicated with the Sales Support team by providing modifications of gift cards or claim requests to customers.
- Supported operations and sales teams with various administrative and coordination tasks, including organizing team schedules and tracking key deadlines for- N/ Merch & Inventory Support / Support OperationsNordstrom RackNov 2020 - May 2022 (1 year 7 months)- Managed inventory accuracy and pricing for incoming supplies.
- Ranked #1 in Regional & District retention; secured 1,072 credit card accounts in 2021 for Rewards Program.
- Exceeded purchase rate targets by 7% and order size targets by 4%.
- Awarded Employee of the Year 2021 for increasing revenue by 38%.
- Boosted guest satisfaction by 46% and efficiency by 4% via receipt feedback advocacy.
- Identified opportunities to optimize inventory management processes.
- Utilized calendar management skills to coordinate inventory flow and merchandise updates, ensuring alignment with shipment schedules and weekly merchandising plans, which was essential for maintaining operational efficiency and meeting sales t - FEnterprises/ Sales AdministratorFFFFeb 2019 - Dec 2019 (11 months)-Provided sales admin support: data entry, document prep, report generation. -Developed strong product knowledge to effectively communicate value to clients. -Coordinated sales meetings, prepared presentations, and tracked leads. -Partnered with finance and billing for accurate contract/order processing.
Education
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- C- Medical CodingCal State LA AAPC-CPCJan 2024 - Aug 2024 (8 months)
- -B.S.California State University NorthridgeAug 2016 - May 2020 (3 years 10 months)