P
Precious Gray-Roker
About
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Mississippi, United States
Résumé
Jobs
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- MManufacturing TechnicianMercedes-Benz United States InternationalMay 2022 - Jun 2025 (3 years 2 months)Completed component assembly with minimal supervision to meet deadlines. Assisted in training new employees on assembly line processes and procedures. Used established assembly instructions to complete jobs. Used hand tools, power tools and measurement devices to perform production operations.
Account ManagerGlobe LifeFeb 2022 - Current (4 years 9 months)Managed client accounts to ensure satisfaction and retention. Collaborated with sales teams to develop tailored insurance solutions. Assisted clients in understanding policy options and coverage details. Negotiated contracts with clients to maximize profitability.- MCustomer Service/Customer Sales RepresentativeMarriott International, Inc.Jul 2020 - May 2022 (1 year 11 months)Kept records of customer interactions or transactions, thoroughly recording details of inquiries. Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support. Surpassed sales goals through implementation of successful marketing strategies. Handled incoming phone calls for numerous Marriott brands. Assisted customers with their booking needs and/or questions through various channels including voice, email, and chat. Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Customer Service RepresentativeWalmartJun 2018 - Jul 2020 (2 years 2 months)Answered customer inquiries and provided accurate information regarding products and services. Assisted customers with product selection, ordering, billing, returns, exchanges and technical support. De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education
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- Some College (No Degree)Barry UniversityAug 2020 - Jan 2024 (3 years 6 months)in Biology