Healthcare Virtual Assistant / Receptionist
Alis Family Psychiatry
Jan 2025 - Jan 2026 (1 year 1 month)
Provided front-line support to patients, managing calls, emails, and inquiries with empathy and professionalism. Scheduled, confirmed, and coordinated patient appointments to ensure smooth clinic operations. Assisted with intake forms, electronic records, and basic billing tasks, maintaining accuracy and confidentiality. Leveraged 4 years of nursing experience to support clinical teams and enhance patient care. Conducted patient outreach and follow-ups, including cold-calling, to maintain engagement and compliance.