Precious Archibong

Jobs 0% verified

Customer Support Representative

M-KOPA

Apr 2024 - Current (1 year 3 months)

• Handled customer inquiries, complaints, and payment requests, providing accurate information on the company's products and services via calls, live chat, and email. • Collaborated with other departments to follow up and expedite the resolution of unresolved issues. • Ensured timely processing of registrations and allocations while maintaining company service standards. • Consistently achieved 98% SLA targets for verification, registration, and allocation weekly. • Through verification of documents and customer details to ensure compliance with company procedures.
N

NYSC, Learning Management Officier

Nigeria Institute of Management

Jun 2023 - Mar 2024 (10 months)

• Managed supplies for the preparation and distribution of materials for training programs, ensuring they were readily available and contributing to the smooth execution of the programs. • Entered and updated data in spreadsheets after each training session, and handling sensitive information. • Responded to inquiries from participants and provided information about the Insistute. • Provided administrative support for various projects by editing and sending internal communications, including letters and memos.
C

Customer Service Representative

Jul 2021 - Jun 2023 (2 years)

• Acted as the first point of contact, I provided accurate responses to customers regarding the company's products and services via live chat, calls and email correspondence. • Engage and followup with other department to expedite resolutions for escalated issues. • Provided the best possible resolution to customers queries. • Trained and Onboard with freshly recruited customer service personnel. • Attained more than 95% customer satisfaction survey (CSAT) target, chat average handling time (AHT) of 550 seconds, chat response time of 60 seconds, and answered 350 chats in a week.

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Precious Archibong

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Precious's behavioral traits
Precious's likely patterns of behavior, thought, values, and emotion. Based on the HEXACO model, OCP instrument, and Torre’s own research.