Product Associate
Vedantu
Aug 2021 - Jan 2022 (6 months)
- Monitored and analyzed product performance metrics through A/B tests to compare variants, as well as investigating anomalies across Automation, Customer Experience (CX), and Child Safety domains, delivering actionable insights for product enhancement.
- Partnered with interdisciplinary teams spanning analytics, product management, and data science to meticulously document, validate, and scrutinize data integrity, while conducting thorough testing protocols to guarantee seamless integration of new functionalities.
- Led initiatives to enhance the efficacy of customer service chatbot, resulting in a notable 30% upsurge in both query submission and response volume.
- Implemented proof of concept for a profanity filter in c