Pratiksha Empaty

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Sales & Support Executive

(Kailash Kher Academy of Learning Art P. L

Jan 2022 - Current (4 years 6 months)

• Handling the Telephone Inbound and Outbound Queries related to Singing courses • Handling Email's of the Customer related the Singing courses and batches and also Internal Email's. • Maintaining reports, attendance of the candidates in their batches and reports of the Mentors who are attending and taking properly the singing classes at time or not.

Assistant US IT Recruiter

OptimHire

Feb 2021 - Aug 2021 (7 months)

• Handling Internal Cordination through skype with the team of 15 people • Searching IT candidates profile from Linkedin • Handling Client requirements and understanding the actual requirement • Looking after the team member attendance and giving training them in proper manner. • Uploading the Client requirement on Optimehire portal • Handling Emails Chats of the Clients and also with the IT candidates.

R

Customer Service Associate

Roche Diagnostics India Pvt. Ltd.

Oct 2008 - Jan 2012 (3 years 4 months)

• Handling Email's of the Customer related the products query and complaints and also Internal Email's. • Handling the Telephone Queries of Diabetes Blood Glucose Monitoring Product. • Handling Customer Complaints pertaining to Diabetes Blood Glucose Monitoring Product. • Forwarding Customer Complaints Calls to the Field Executives for servicing of the Product. • Maintaining reports, attendance and expense sheet of the Field Executives. • Preparing attendance and payroll.

D

Customer Service Associate

Datamax InfoTech Services

Aug 2007 - Sep 2008 (1 year 2 months)

• Handling Email process • Handling the Telephone Queries. • Handling Customer Complaints pertaining to Magazine subscription • Preparing attendance and payroll.

N

Customer Service Associate

Nokia Care

Mar 2005 - Apr 2007 (2 years 2 months)

• Handling Front Desk • Handling the Telephone Queries. • Handling Customer Complaints pertaining to Handsets • Preparing Bills, handling cash and Filing

T

Customer Service Associate

Tata Indicom

Nov 2003 - Dec 2004 (1 year 2 months)

• Handling the Telephone Queries. • Handling Customer Complaints pertaining to Sim cards. • Drafting Bills. • Handling Petty Cash, Office Expenses, Voucher & Dispatch. • Following up for Payment and looking after the administration work of the office.

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