P
Prashant Das
About
Detail
Madhya Pradesh, India
Résumé
Jobs
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Analyst (US customer support)eClerxJan 2025 - Current (1 year 4 months)• Resolved 95%+ of support issues within defined SLAs, improving customer satisfaction • Ensured 99.5% data accuracy while maintaining and analyzing customer reports • Provided data-driven insights that contributed to a 10% improvement in process efficiency- Business Development AssociateBYJU'sJan 2023 - May 2023 (5 months)• Achieved 150% of sales targets, converting cold leads into high-value enrollments • Conducted product presentations & demos, leading to improved customer acquisition rates • Developed strong negotiation & objection-handling skills, enhancing deal closure efficiency
- FBusiness Operations & Logistics AnalystFamily-Owned Transport BusinessJan 2019 - Jan 2024 (5 years 1 month)• Managed contract & non-contract transport operations, optimizing seasonal logistics for vegetables, fruits, furniture, and small electrical equipment • Implemented cost tracking & route optimization strategies, reducing fuel expenses by 15% • Developed an inventory & demand forecasting model, improving vehicle utilization by 20% • Maintained vendor relationships and ensured on-time deliveries, enhancing service efficiency • Supervised 2 Tata Yodha vehicles (2+ ton capacity) with annual maintenance tracking (~₹60K/year)
Education
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- CPG-Diploma in Big Data AnalyticsCentre for Development of Advanced Computing (CDAC)
- KB.Tech in Mechanical EngineeringKalinga Institute of Industrial Technology (KIIT)
- DData