PRANJAL SAIKIA

PRANJAL SAIKIA

About

Detail

Customer support executive
India

Contact PRANJAL regarding: 
work
Full-time jobs
Starting at INR45k/month ~USD471/month
Flexible work
Starting at USD3/hour

Timeline


work
Job

Résumé


Jobs verified_user 0% verified
  • H
    Sr. Client Servicing Specialist
    HSBC Electronic Data Processing Private Limited
    Feb 2022 - Nov 2023 (1 year 10 months)
    Job Profile: Client Implementation and Liquidity Roles and Responsibilities: • Handling customer queries via email and phone call for various banking products. Also pitch to sell various products offered by the bank • Managing and assisting clients regarding their projects and implementing various products on the existing and new accounts. • Responsible for amending/adding services into their commercial banking and personal banking profiles as per requests received from RMs or clients. • Speaking to client, communicating with emails and video calls. • Setting up various global reports for client's account numbers.
  • Ernst and Young
    Advance Tax Analyst
    Ernst and Young
    Oct 2019 - Feb 2022 (2 years 5 months)
    Designation: Advance Tax Analyst Job Profile: Tax and Advisory Roles and Responsibilities: • SME (Subject Matter Expert)-Working for EY UK Tax Services. • Responsible for the process related report, processing client's documents, 64-8 form to HMRC and briefing the clients related to Tax procedures. • Responsible for preparation and communicating regarding US Tax 1040 forms for corporate individual US Tax. • To ensure preparing reports regarding the client's UTR number and access status into their profiles in HMRC website for UK Tax process. • Also taking care of all the related documents from clients project initiation till repatriation.
  • H
    Customer Service Executive (CSE)
    HSBC Electronic Data Processing Private Limited
    Jun 2016 - Apr 2019 (2 years 11 months)
    Designation: Customer Service Executive (CSE) Job Profile: Banking payment services Roles and Responsibilities: • Handling customer queries via emil and calls regarding payment status, discrepency related to payments and return of funds. • In certain scenerios, recovered funds from clients for outstanding of over draft, unpaid charges or when credited in error. • Payment Investigations Officer for HSBC's UK OPERATIONS. Working as UK payments verifier /Approver for Swift , SEPA, ACH payments alsoReconciliation of TLM (Nostro/Vostro). • Dealing with the compliance requirements of all the countries ensuring all OFAC requirements are met for the smooth flow of International Payments. • Tracking and investigating payments missing in tran
  • Myntra
    Customer Service Executive (CSE)
    Myntra
    Dec 2014 - Jan 2016 (1 year 2 months)
Education verified_user 0% verified
  • H
    High School Diploma
  • K
    SCIENCE
    KENDRA VIDYALAYA NAGAON SCHOOL
  • K
    (10th)
    KENDRA VIDYALAYA NAGAON
  • Dr. C.V. Raman University
    Bachelor of Commerce
    Dr. C.V. Raman University