Customer Success Manager - Channel Partners (OEM) at Workato | Torre
Customer Success Manager - Channel Partners (OEM)
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Workato

Customer Success Manager - Channel Partners (OEM)

Workato
Posted by
Former Torrex
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Full-time

Legal agreement: Employment

Compensation
USD40k - 70k/year
Non-negotiable
location_on
Hybrid (United States)
Posted over 5 years ago

Responsibilities

• Develop and maintain strategic business relationships with OEM customers • Be a best practice expert in product positioning, marketing strategy, sales compensation, sales enablement, demo capabilities and SKU configuration / bundling. Share examples of how our community solves for these and things to consider when ensuring the right people are involved • Communicate best practices for measuring and communicating success • Own the Net Retention metric for your customers • Evaluate renewal risk and mitigate revenue loss • Expand customer ARR • Execute regular business reviews to assist with continuous improvement of the solution and the go to market strategy • Serve as the primary point of escalation when customer issues arise, troubleshoot, and ensure quick resolution • Provide quantitative/qualitative analysis to inform team decision-making and product roadmap • Become the trusted customer advisor and be the customer advocate within Workato
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