Customer Care Representative (CCR) at Bondoc Roofing | Torre
Customer Care Representative (CCR)
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Bondoc Roofing

Customer Care Representative (CCR)

Bondoc Roofing
Posted by
Yaretzy Chavez
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(338) info
Emma
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You’ll handle customer communication, update CRM data, and support marketing for a family-owned roofing company.
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Full-time

Legal agreement: Contractor

Currency exchange and taxes to be paid by:

Depends on the location of the candidate

Compensation
USD6 - 8/hour
Non-negotiable

Engagement length: Open ended

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Remote (anywhere)
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Posted 9 months ago

Requirements and responsibilities

Full-Time (Remotely) | Monday–Friday | 8:30 AM–5:30 PM CT | Weekends (only a few hours) Starting Pay: \$6/hour Are you a friendly, organized multitasker who loves helping people? We’re looking for a Customer Care Representative (CCR) to join our team at Bondoc Roofing! In this role, you’ll be the first voice our customers hear—bringing energy, gratitude, and top-notch service to every call, text, and email. If you’re motivated, tech-savvy, and love a fast-paced environment, this might be the perfect fit. What you’ll do: Inbound & outbound support: * Answer phones, emails, and messages with a tone of cheer and service. * Respond to every customer within 24 hours—no exceptions. * Assign leads to the sales team based on territory, strengths, and availability. * Work closely with our 3rd-party answering service (AnswerForce). Data & scheduling: * Enter and update information in our CRM (JobNimbus) with 90%+ accuracy. * Track and enter job approvals, DMER statistics, and lead data. * Forecast scheduling trends and improve call flow. Marketing support: * Respond quickly to new leads and follow up consistently. * Collaborate with our marketing team to improve lead generation. * Assist with campaigns (like text blasts) during slower periods. What we’re looking for: * High school diploma or equivalent. * 2+ years of customer service, admin, or call center experience. * 2 screens to work on (We have noticed that having a monitor makes the job tasks much easier). * Strong internet connection. * Flexible times for Zoom meetings with the team. * Fluent in English and Spanish (required). Benefits: * Paid training. * Paid time off. Why Bondoc Roofing? We’re a family-run company with a mission to serve with excellence and lead with heart. You’ll join a team that values integrity, growth, and making an impact—while having fun along the way! Ready to be the voice of Bondoc Roofing? Apply today! We can’t wait to hear from you.
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