Wrapbook is a smart, intuitive platform that makes production payroll and accounting easier, faster, and more secure. We provide a unified payroll platform that seamlessly connects your entire team—production, accounting, cast, and crew—all in one place. Wrapbook empowers production teams to manage projects, pay cast and crew, track expenses, and generate data-driven insights, while enabling workers to manage timecards, track pay, and onboard to new projects from any device. Wrapbook brings clarity and dependability to production payroll, while increasing the productivity of your whole team. Trusted by companies of all sizes, Wrapbook powers payroll for some of the industry’s top production companies, including SMUGGLER, Tuff, and GhostRobot. Our growing team of 250+ people across the USA and Canada, including entertainment and technology experts from SAG-AFTRA, DGA, IATSE, Teamsters, Amazon, Microsoft, Facebook, and more. Wrapbook is backed by top-tier investors, including Jeffrey Katzenberg’s WndrCo, Andreessen Horowitz, and A* Capital. We have raised $130M and are in a strong financial position.
We are looking for a Benefits Operations Analyst to play an essential role in supporting our health benefits offering for production companies using Wrapbook. In this role, you will be responsible for all of the operational aspects associated with our medical benefits offering including onboarding, offboarding, reporting, customer support, and third-party referrals. The ideal candidate will be able to adjust and update processes based on the evolution of the program. You are comfortable working in an ever-evolving client-service environment and are comfortable communicating cross-functionally and directly to clients and third parties. If you have 3+ years of experience in high-volume operational roles, a growth mindset, and a passion for improving the customer experience, we encourage you to apply. Join us at Wrapbook and be part of a team that fosters an inclusive and safe workplace, offers competitive compensation, unlimited paid time off, and the opportunity to work from anywhere in Canada and the USA.
Responsibilities:
- Support all operational aspects necessary for a health benefits offering including onboarding, offboarding, reporting, contribution adjustments, and more.
- Responsible for ensuring data provided by our customers is entered correctly and on time in our system to ensure we withhold and report accurately.
- Offboard employees in our systems as we receive updates from our customers about medical benefits changes for their employees.
- Provide weekly reports to third-party benefits providers to validate withholdings.
- Monitor and respond appropriately to customer inquiries via phone or email. You will translate these early learnings into frequently asked questions and other documentation. Partner with enablement to enable internal teams to eventually field rudimentary questions.
- Support onboarding of clients that choose our health benefits program. Mentor Customer Success to eventually be able to lead customer onboarding themselves.
- Exceed service level objectives on accurate and timely reporting, case resolution, and the percentage of medical benefit adjustments.
- Proactively share new ways to enhance the product, process, or systems to improve internal and external NPS.
- Review various audit reports ensuring we are: Calculating withholdings accurately including dollar amounts, caps, and consolidation across projects. Capturing benefit eligibility correctly.
