Customer Success Manager at 4XDigital AI | Torre
Customer Success Manager
trending_up Invest in Torre
4XDigital AI

Customer Success Manager

4XDigital AI
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Emma
Emma
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Full-time

Legal agreement: Depends on the location of the candidate

Currency exchange and payroll taxes to be paid by:

Depends on the location of the candidate

Compensation
USD800 - 1.5k/month
Negotiable
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Remote (anywhere)
Posted over 1 year ago

Responsibilities

We are seeking an experienced Customer Success Manager to join our team. In this role, you will be the primary point of contact for our platform customers, working closely with them to ensure their ad campaigns are performing at their best while driving adoption of our solution within their platform. You will also collaborate with our product and tech teams to refine and build AI-powered advertising workflows that delight our customers. Key Responsibilities: 1. Serve as the main point of contact for assigned platform customers, ensuring their ads powered by 4XDigital are performing effectively. 2. Drive adoption and usage of our AI-powered advertising solutions within platform customers’ merchant bases, identifying opportunities for growth and expansion. 3. Analyze campaign performance across Google and Meta ads, providing actionable insights and recommendations to maximize ROI. 4. Collaborate closely with the product and tech teams to provide feedback from the field, contributing to the design and development of innovative advertising workflows and features. 5. Develop strong relationships with customer stakeholders, ensuring their needs are understood and met proactively. 6. Create clear, concise, and effective communication, including documentation, reports, and presentations to both internal and external audiences. 7. Educate and train platform customers on how to get the most value from 4XDigital’s advertising tools, ensuring their merchants achieve success. Qualifications: 1. Proven experience managing Google Ads and Meta Ads campaigns, with a strong understanding of digital advertising best practices. 2. Minimum of 2 years in a customer success or client-facing role within an ad tech, SaaS, or digital marketing company. 3. Excellent communication skills, both verbal and written, with a knack for simplifying complex concepts for non-technical audiences. 4. Demonstrated ability to work cross-functionally with product and tech teams to deliver customer-focused solutions. 5. Strong analytical skills and a data-driven mindset to monitor campaign performance and recommend improvements. 6. A passion for helping customers succeed and a commitment to building long-term relationships. Location: Fully remote. About 4XDigital AI: 4XDigital AI is a fast-growing, AI-powered marketing infrastructure company that helps eCommerce platforms offer their merchants seamless, high-performing, cross-channel ad solutions. We partner with platforms to bring their merchants the power of automated advertising, tailored insights, and continuous optimization, transforming how small businesses advertise online.
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