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18 days ago
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Requirements and responsibilities
We are seeking a motivated and customer-focused Customer Support & Sales Representative to join our team. In this role, you will assist customers by answering questions, resolving concerns, and recommending products or services that best fit their needs. You will communicate with customers through phone, email, and text while delivering excellent service and contributing to sales growth.The ideal candidate is responsive, persuasive, organized, and passionate about creating positive customer experiences while identifying opportunities to upsell or promote services.Key ResponsibilitiesCustomer SupportRespond promptly and professionally to customer inquiries via phone, email, and textProvide accurate information regarding products, services, pricing, and company policiesResolve customer concerns and complaints efficiently while maintaining professionalismFollow up with customers to ensure satisfaction and issue resolutionSales & Customer EngagementIdentify customer needs and recommend suitable products or servicesPromote special offers, upgrades, or additional services when appropriateGenerate leads and support sales initiatives through customer interactionsBuild positive relationships with customers to encourage repeat business and loyaltyMeet or exceed sales goals, conversion targets, and customer satisfaction metricsCRM & Administrative TasksMaintain accurate customer records within the CRM systemDocument interactions, sales activities, and follow-up actionsTrack customer feedback and communicate trends or opportunities to managementPerformance & Team CollaborationMeet productivity, response-time, and performance goalsCollaborate with team members to improve customer experience and sales strategiesStay informed about company products, services, and promotions through ongoing trainingRequirementsSkills & QualificationsStrong verbal and written communication skillsExcellent customer service and interpersonal abilitiesSales, upselling, or lead-generation experience is an assetStrong problem-solving and negotiation skillsComfortable using CRM software, email platforms, and communication toolsAbility to multitask and work in a fast-paced environmentPersonal AttributesSelf-motivated, goal-oriented, and reliablePositive attitude with a customer-first mindsetConfident speaking with customers and handling objectionsStrong organizational and time-management skillsAbility to work independently and as part of a teamPerks & BenefitsFlexible work scheduleTraining and ongoing support providedPerformance-based incentives or commission opportunitiesOpportunity for career advancement and skill developmentSupportive and collaborative work environmentNote: You must be legally eligible to work in Canada and live in BC, AB, SK, MB, ON, NL in Canada
Optionally, you can add more information later (benefits, pre-screening questions, etc.)