About usinBeat is a performance creative agency. We sit inside the Fieldtrip portfolio alongside Content Allies, Creative Milkshake, and AAG, and we build campaigns that move numbers for consumer and B2B brands across Canada and the US.We are growing fast. The delivery org is scaling hard. And operations need someone who can build the systems that hold all of that together without breakingThe roleWe're looking for a Head of Creative Ops to build and run the operational backbone of inBeat's entire delivery function. From designing airtight systems for our UGC and influencer teams to building the infrastructure that lets our video editors, designers, paid media specialists, and creative strategists do their best work - you'll be the person who makes operations something our team is proud of.You'll inherit a fast-growing agency (200+ people, scaling to 300 - 400+ in 2027) with a mix of systems and tools that have evolved quickly but not always cleanly. Your job is to bring clarity, consistency, and scalable structure - without killing what makes us move fast.You'll report to our COO, work hand-in-hand with our Chief Creative Officer, and build a team of 2–3 Operations Managers alongside you.This is a full-time, fully remote position that allows you to work from anywhere.What you'll doAudit, consolidate, and rebuild inBeat's operational systems across 7 delivery functions: UGC, Video Editing, Design, Influencer Marketing, Creative Strategy & Copywriting, Paid Media, and Project ManagementBuild and lead a team of 2–3 Operations Managers embedded across those delivery functionsDesign and implement scalable workflows, documentation, and tooling that grow with the team.Own and standardize inBeat's operational tech stack (Airtable, ClickUp, Notion, Make/N8N/Zapier, Claude, Fathom, G-Suite), making clear what tools we use, how we use them, and whereWork closely with department leads (UGC, PM, Performance Creative, Influencer Marketing, Paid Media, Video Editing, Design) to understand their operational pain points and translate them into systems that solve real problemsBuild intake, handoff, QA, and escalation processes that keep 100+ team members aligned without requiring constant management overheadCreate documentation and training resources that make new hires faster to onboard and easier to get up to speedIdentify and eliminate operational bottlenecks across the delivery org before they become firesWhat we're looking forProven experience leading Creative Ops or Agency Operations at a sizeable agency (100+ people minimum)Deep understanding of how creative delivery functions work - UGC, video, design, paid media, influencer - not just one or two of themTrack record of building systems and processes that teams actually use and love.High fluency across project management and ops tooling - Airtable, ClickUp, Notion, Make/Zapier/N8N or equivalentsSystems thinker who can see the full operational picture and translate it into clear, well-documented processesStrong communicator who can build trust and buy-in with department leads across different creative disciplinesComfortable operating in high-growth, ambiguous environments - you can build structure without needing everything figured out firstWhile not required, it's an added plus if you also haveExperience with backend finance ops, HR ops, or IT ops at an agencyFamiliarity with AI-assisted operations toolingExperience scaling an agency through the 100 to 200+ headcount rangeBackground in performance marketing, influencer marketing, or paid media operationsWhy join us?Low bureaucracy. High ownership. You will not be waiting for permission to fix thingsFully remote (with the possibility to work from anywhere)Flexible hoursUnlimited Time Off & Sick DaysFive fast-growing companies under one portfolio200+ team members globallyWork directly with the COO & Chief Creative OfficerHigh-paced, entrepreneurial environmentMost systems are being rebuilt - this is a hands-on role where your work becomes the new standard
